Branch Office & Customer Experience Coordinator

Pho Prime, LLC; Shreveport (LA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Career growth

Job summary

Best Choice Roofing is seeking an Office Administrator to support the Shreveport branch with customer service, contract/document processing, and employee lifecycle coordination. This role ensures accurate records, timely payments, and smooth office operations.

Ideal candidates have office admin experience, strong MS Office and CRM skills, and the ability to work independently in a fast-paced environment. Roofing industry experience is a plus but not required, with local travel as needed.

Qualifications

• Prior office administration experience preferred.
• Excellent customer service and communication skills required.
• Experience in roofing or construction is a plus but not required.

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members.
• Serve as the point of contact for homeowners from contract signing through project start.
• Maintain accurate and up-to-date customer records.
• Support the Project Manager and General Manager with scheduling installations.
• Contact homeowners to facilitate timely payments and follow up on outstanding balances.
• Enter payments into the production system and ensure synchronization with financial platforms.
• Assist with collections by coordinating with homeowners and the production team.
• Process check payments and complete weekly bank deposits.
• Monitor the status of jobs in the CRM and update Sales Managers accordingly.
• Upload completed contract packets to the CRM system.
• Perform day-to-day administrative duties to support branch operations

Skills

Customer service

Communication

Teamwork

Independent work

Time management

MS Office

CRM systems

Phone etiquette

Detail orientation

Tools

CRM systems

MS Office

Job description

Best Choice Roofing is seeking an Office Administrator to support the Shreveport branch with customer service, contract/document processing, and employee lifecycle coordination. This role ensures accurate records, timely payments, and smooth office operations.

Ideal candidates have office admin experience, strong MS Office and CRM skills, and the ability to work independently in a fast-paced environment. Roofing industry experience is a plus but not required, with local travel as needed.