Office Administrator - Flexible Schedule & Growth Path

Best Choice Roofing; Louisville (KY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental insurance

Vision insurance

401k plan

Job summary

Best Choice Roofing is seeking an Office Administrator in Louisville, KY to serve as a key member of the branch team. You will handle customer inquiries from homeowners, process contracts and project documentation, and support employee lifecycle tasks to keep the office running smoothly.

You will coordinate with the Project Manager and General Manager on scheduling, enter payments, monitor CRM status, and ensure accurate records while delivering excellent customer service in a fast-paced

Qualifications

• Experience in office administration and customer service.
• Familiarity with CRM systems and Microsoft Office.
• Ability to manage time and stay organized in a fast-paced environment.

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members.
• Serve as a point of contact for homeowners from contract signing through project start.
• Maintain accurate and up-to-date customer records.
• Support scheduling of installations with Project Manager and General Manager.
• Facilitate timely payments and follow up on balances.
• Enter payments into production system and synchronize with financial platforms.
• Assist with collections and coordinate with production team.
• Process check payments and complete weekly bank deposits.
• Monitor CRM job statuses and update Sales Managers.
• Upload completed contract packets to CRM.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication

Teamwork

Detail oriented

Time management

Office administration

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Best Choice Roofing is seeking an Office Administrator in Louisville, KY to serve as a key member of the branch team. You will handle customer inquiries from homeowners, process contracts and project documentation, and support employee lifecycle tasks to keep the office running smoothly.

You will coordinate with the Project Manager and General Manager on scheduling, enter payments, monitor CRM status, and ensure accurate records while delivering excellent customer service in a fast-paced