Greek Player Support Riot Games - Work in Sofia, Fully Paid Relocation

Employers from Greece; United States; Remote; USD 21,000 - 33,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation support

Employee referrals

Career development

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Greek-speaking Player Support Specialist for Riot Games, based in Sofia with fully paid relocation. You will assist Greek-speaking players across channels, addressing issues efficiently and professionally.

You will work with cross-team colleagues to escalate complex problems, stay informed on Riot features, and contribute to improving support workflows and player satisfaction. Relocation costs are fully covered.

Qualifications

• Greek and English fluency required for written and verbal communication.
• Experience in customer support is preferred.
• Strong problem-solving and troubleshooting abilities.
• Willingness to relocate to Sofia with costs covered.
• Availability to work evenings and weekends.

Responsibilities

• Provide high-quality Greek-speaking player support via email, chat, and tickets.
• Troubleshoot account issues including login, recovery, payments.
• Document interactions in the ticketing system.
• Communicate Riot Games policies clearly to players.
• Escalate complex problems to other teams as needed.
• Stay updated on Riot features and community trends.
• Help improve support workflows and player satisfaction.

Skills

Greek fluency

English fluency

Customer support

Problem solving

Gaming passion

Communication skills

Relocation willingness

Flexible hours

Tools

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Greek Player Support Specialist for Riot Games, based in Sofia with fully paid relocation. This position is perfect for those passionate about gaming and dedicated to providing exceptional support to players. As a Player Support Specialist, you will assist Greek-speaking players, ensuring their issues and inquiries are addressed efficiently and professionally.

Responsibilities

• Offer high-quality support to Greek-speaking players through various channels including email, chat, and support tickets.
• Troubleshoot and resolve account-related issues such as login difficulties, account recovery, payments, and general inquiries.
• Document and manage customer interactions diligently within the support ticketing system.
• Communicate clearly and effectively with players regarding game policies, procedures, and updates.
• Work collaboratively with other teams to *escalate* and resolve complex problems.
• Stay informed about the latest Riot Games features, updates, and community trends to provide accurate support.
• Contribute to improving support workflows and overall player satisfaction.

Requirements

• Fluency in Greek and English, with excellent communication skills both written and verbal.
• Previous experience in customer support or related role is preferred.
• Strong problem-solving and troubleshooting abilities.
• Passion for gaming, particularly Riot Games titles and communities.
• Willingness to relocate to Sofia with relocation costs fully covered by the company.
• Availability to work flexible hours, including evenings and weekends.
• Experience with customer support tools and ticketing systems is advantageous.
• Empathetic, patient, and committed to delivering excellent player support.

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)