Rolex Training & Development Lead

Priority Dispatch Corp.; Dublin (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Employee Discount

401(k) with company match

Paid Time Off

Evenings and Sundays store closures (e

Job summary

Diamond Cellar is seeking a Rolex Training & Development Lead to standardize client experiences across markets, delivering Rolex learning, coaching, and performance across all Diamond Cellar markets.

You will own the training calendar, develop e-learning modules, run monthly meetings, and provide real-time coaching to leaders while building a consistent brand storytelling and clienteling approach across stores.

Qualifications

• 3+ years in luxury retail training or related leadership roles.
• Experience in instructor-led, virtual, and digital training.
• Strong coaching, observation, and facilitation skills.
• Ability to translate complex brand information into actionable learning.
• Willingness to travel between markets.

Responsibilities

• Develop and deliver Rolex training across markets.
• Create structured learning paths for new hires and leaders.
• Oversee training-app assignments and certifications.
• Provide real-time coaching and manager support.
• Measure training outcomes and report findings.

Skills

Luxury retail training

Clienteling

Coaching

Presentation skills

Project management

Travel willingness

Education

Bachelor's degree preferred

Tools

Microsoft 365

PowerPoint

Excel

Teams

SharePoint

Forms

Job description

Who We AreAt Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.What will you do as the Rolex Training & Development Lead at Diamond Cellar?The Rolex Training & Development Lead conducts Rolex learning, coaching, and training performance across all Diamond Cellar markets. This role ensures that associates and leaders representing Rolex deliver a consistent, knowledgeable, and elevated client experience aligned with Rolex and Diamond Cellar standards.This role owns the Rolex training calendar, learning-app participation, e-learning development, manager reinforcement tools, monthly training meetings, field coaching, reporting, and continuous improvement. This is a hands-on, multi-market role that turns training data and store observations into clear actions that strengthen product confidence, clienteling, luxury hospitality, and sales readiness.This highly visible role is responsible for building a consistent Rolex client experience through effective training, field coaching, manager support, and performance tracking. The ideal candidate combines luxury-watch knowledge, strong facilitation skills, and a passion for developing people in a high-performance luxury retail environment.Training Strategy and DeliveryDevelop and execute an annual Rolex training calendar across all Diamond Cellar markets.Align learning priorities with Rolex brand standards, Diamond Cellar business goals, product launches, seasonal needs, and client-experience expectations.Serve as a subject-matter resource for Rolex heritage, product knowledge, storytelling, clienteling, luxury hospitality, and selling behaviors.Deliver monthly Rolex training meetings, workshops, onboarding sessions, product launches, role plays, and virtual or in-person development programs.Create structured learning paths for new hires, Rolex specialists, developing advisors, and leaders.Learning App and ComplianceOversee Rolex training-app assignments, participation, completion, quiz results, certification, and recertification requirements.Monitor overdue training and partner with Store Directors and managers to ensure timely completion.Maintain accurate training records and provide regular reporting on participation, proficiency, and development needs.Create monthly scorecards by market, store, and associate to identify risks, gaps, and follow-up priorities.E-Learning and Training ToolsCreate and maintain Rolex-specific e-learning courses, microlearning, knowledge checks, role plays, product resources, facilitator guides, and digital job aids.Adapt approved Rolex materials into practical Diamond Cellar learning experiences while maintaining brand standards.Develop content that strengthens product confidence, brand storytelling, appointment preparation, client discovery, follow-up, and long-term relationship building.Refresh learning content as products, business needs, and brand direction evolve.Manager Support and CoachingCreate concise Manager Micro-Tool Kits for daily huddles, team meetings, one-on-ones, and coaching conversations.Provide leaders with ready-to-use huddle guides, observation checklists, coaching questions, role-play scenarios, and quick-reference tools.Conduct recurring market visits and observe Rolex client interactions, appointment execution, product presentation, and follow-up habits.Deliver real-time coaching and partner with leaders to build targeted development plans.Facilitate manager calibration sessions to ensure consistent expectations across all markets.Measurement and ImprovementEstablish training measures that include completion, assessment results, certification, store observations, manager feedback, and relevant business indicators.Present a monthly Rolex Training Performance Report to leadership, including key metrics, coaching themes, market comparisons, accomplishments, and recommended actions.Conduct training needs assessments, learning audits, and store observations to identify improvement opportunities.Maintain an organized library of current learning content, manager tools, attendance records, reports, and assessments.What are we looking for in a Rolex Training & Development Lead?Three or more years of experience in luxury retail training, luxury watch or jewelry sales leadership, learning and development, client experience, or multi-unit retail operations.Strong luxury-selling, clienteling, hospitality, and relationship-building skills.Rolex, luxury-watch, or premium jewelry category knowledge strongly preferred.Experience creating and facilitating instructor-led, virtual, and digital training.Experience managing learning platforms, e-learning completion data, assessments, and training reporting.Strong coaching, observation, facilitation, presentation, communication, and project-management skills.Ability to translate complex product and brand information into practical, client-facing learning.Comfort working independently, managing multiple priorities, and traveling regularly between markets.Proficiency with Microsoft 365, including PowerPoint, Excel, Teams, SharePoint, Forms, and digital-learning tools.Bachelor’s degree preferred; equivalent luxury retail and training experience considered.Why would you love working for Diamond Cellar?Medical, Dental, Vision coverage – Medical coverage starts day oneCompany paid Short Term Disability & Long Term Disability coverageEmployee DiscountCompany paid life insurance401(k) program with a company discretionary matchPaid Time OffWork-Life Balance – our stores are closed in the evenings and on SundayOpportunity to work with the top brands in the luxury jewelry spaceBe a part of a passionate, loyal, dedicated teamIf you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!Diamond Cellar is an Equal Opportunity Employer.All candidates must have the legal right to work in the United States.Selected candidate must be willing to undergo a background check and drug screening