Rolex Training & Development Lead
Diamond Cellar
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Benefits offered by this job
Job summary
Diamond Cellar seeks a Rolex Training & Development Lead to design and execute a multi-market Rolex learning strategy. You will own the training calendar, develop e-learning, and provide field coaching to elevate client experience and product confidence across markets.
The role requires luxury retail leadership experience, strong facilitation, and the ability to travel between Diamond Cellar markets; a bachelor’s degree is preferred. This hybrid role is based in Dublin, OH.
Qualifications
- Three+ years in luxury retail training or related leadership roles.
- Strong luxury-selling, clienteling and hospitality skills.
- Rolex/luxury category knowledge preferred.
- Experience creating and facilitating instructor-led and digital training.
- Experience managing learning platforms, data, assessments, and reporting.
- Coaching, presentation, communication, and project-management skills.
- Ability to translate product/brand information into practical learning.
- Independent worker, able to manage multiple priorities and travel between markets.
- Proficient with Microsoft 365 and related digital-learning tools.
- Bachelor’s degree preferred; equivalent experience considered.
Responsibilities
- Develop and execute annual Rolex training calendar across markets.
- Maintain Rolex training app participation, certifications, and compliance.
- Create e-learning content, microlearning, and facilitator guides.
- Provide manager support with huddle guides, checklists, and coaching questions.
- Deliver monthly trainings, workshops, and market visits for coaching.
- Measure impact with monthly performance reports and needs analyses.
Skills
Education
Tools
Job description
Hybrid Diamond Cellar Corporate - Dublin, OH 43017
Position Type
Full Time
Job Shift
Day
Travel Percentage
Up to 50%
At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.
The Rolex Training & Development Lead conducts Rolex learning, coaching, and training performance across all Diamond Cellar markets. This role ensures that associates and leaders representing Rolex deliver a consistent, knowledgeable, and elevated client experience aligned with Rolex and Diamond Cellar standards.
This role owns the Rolex training calendar, learning-app participation, e-learning development, manager reinforcement tools, monthly training meetings, field coaching, reporting, and continuous improvement. This is a hands‑on, multi‑market role that turns training data and store observations into clear actions that strengthen product confidence, clienteling, luxury hospitality, and sales readiness.
This highly visible role is responsible for building a consistent Rolex client experience through effective training, field coaching, manager support, and performance tracking. The ideal candidate combines luxury‑watch knowledge, strong facilitation skills, and a passion for developing people in a high‑performance luxury retail environment.
- Develop and execute an annual Rolex training calendar across all Diamond Cellar markets.
- Align learning priorities with Rolex brand standards, Diamond Cellar business goals, product launches, seasonal needs, and client‑experience expectations.
- Serve as a subject‑matter resource for Rolex heritage, product knowledge, storytelling, clienteling, luxury hospitality, and selling behaviors.
- Deliver monthly Rolex training meetings, workshops, onboarding sessions, product launches, role plays, and virtual or in‑person development programs.
- Create structured learning paths for new hires, Rolex specialists, developing advisors, and leaders.
- Oversee Rolex training‑app assignments, participation, completion, quiz results, certification, and recertification requirements.
- Monitor overdue training and partner with Store Directors and managers to ensure timely completion.
- Maintain accurate training records and provide regular reporting on participation, proficiency, and development needs.
- Create monthly scorecards by market, store, and associate to identify risks, gaps, and follow‑up priorities.
- Create and maintain Rolex‑specific e‑learning courses, microlearning, knowledge checks, role plays, product resources, facilitator guides, and digital job aids.
- Adapt approved Rolex materials into practical Diamond Cellar learning experiences while maintaining brand standards.
- Develop content that strengthens product confidence, brand storytelling, appointment preparation, client discovery, follow‑up, and long‑term relationship building.
- Refresh learning content as products, business needs, and brand direction evolve.
- Create concise Manager Micro‑Tool Kits for daily huddles, team meetings, one‑on‑ones, and coaching conversations.
- Provide leaders with ready‑to‑use huddle guides, observation checklists, coaching questions, role‑play scenarios, and quick‑reference tools.
- Conduct recurring market visits and observe Rolex client interactions, appointment execution, product presentation, and follow‑up habits.
- Deliver real‑time coaching and partner with leaders to build targeted development plans.
- Facilitate manager calibration sessions to ensure consistent expectations across all markets.
- Establish training measures that include completion, assessment results, certification, store observations, manager feedback, and relevant business indicators.
- Present a monthly Rolex Training Performance Report to leadership, including key metrics, coaching themes, market comparisons, accomplishments, and recommended actions.
- Conduct training needs assessments, learning audits, and store observations to identify improvement opportunities.
- Maintain an organized library of current learning content, manager tools, attendance records, reports, and assessments.
- Three or more years of experience in luxury retail training, luxury watch or jewelry sales leadership, learning and development, client experience, or multi-unit retail operations.
- Strong luxury-selling, clienteling, hospitality, and relationship-building skills.
- Rolex, luxury-watch, or premium jewelry category knowledge strongly preferred.
- Experience creating and facilitating instructor-led, virtual, and digital training.
- Experience managing learning platforms, e-learning completion data, assessments, and training reporting.
- Strong coaching, observation, facilitation, presentation, communication, and project-management skills.
- Ability to translate complex product and brand information into practical, client-facing learning.
- Comfort working independently, managing multiple priorities, and traveling regularly between markets.
- Proficiency with Microsoft 365, including PowerPoint, Excel, Teams, SharePoint, Forms, and digital-learning tools.
- Bachelor’s degree preferred; equivalent luxury retail and training experience considered.
- Medical, Dental, Vision coverage – Medical coverage starts day one
- Company paid Short Term Disability & Long Term Disability coverage
- Employee Discount
- Company paid life insurance
- 401(k) program with a company discretionary match
- Paid Time Off
- Work-Life Balance – our stores are closed in the evenings and on Sunday
- Opportunity to work with the top brands in the luxury jewelry space
- Be a part of a passionate, loyal, dedicated team
Diamond Cellar is an Equal Opportunity Employer.
All candidates must have the legal right to work in the United States.
Selected candidate must be willing to undergo a background check and drug screening
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