Client Experience Host - Rolex

Diamond Cellar Holdings; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A luxury jewelry retailer in Columbus is seeking a Client Experience Host to ensure exceptional client hospitality. Responsibilities include supporting sales teams and maintaining luxurious client experience areas. The ideal candidate possesses strong communication skills, knowledge of luxury retail, and a polished demeanor. This full-time role focuses on delivering high standards in a dynamic environment.

Qualifications

• Jewelry/watch product knowledge strongly preferred.
• Experience in luxury hospitality or client-facing roles preferred.

Responsibilities

• Ensure every client encounter reflects world-class hospitality.
• Support Sales Consultants in showroom and VIP rooms.
• Maintain client experience areas.

Skills

Exceptional communication and interpersonal skills

Understanding of luxury retail

Attention to detail

Ability to multitask

Team player

Technologically proficient

Tools

CRM applications

Microsoft Office

Job description

Overview

Finance Assistant/Human Resource Specialist at Diamond Cellar | [e-mail]

Diamond Cellar Holdings is a family-owned company in the jewelry industry with locations in Columbus, OH; Nashville, TN; and Tulsa, OK. The team emphasizes world-class hospitality and a luxury client experience in showroom and VIP spaces.

Client Experience Host - Rolex

Job Objective

At Diamond Cellar, the Client Experience Host ensures every client encounter reflects our commitment to world-class hospitality. This role combines creative research, refined hospitality, and hands-on support of our sales team to ensure all client experience touchpoints are flawlessly executed, from maintaining client hospitality stations to assisting with private appointments.

Responsibilities

• Embody and model the Diamond Cellar culture, ensuring each client interaction—internal and external—reflects our world-class standards.
• Welcome all clients promptly and warmly, creating a sense of belonging from arrival.
• Facilitate the client journey by supporting Sales Consultants in showroom and VIP rooms.
• Deliver all aspects of hospitality, ensuring every detail is thoughtfully executed in a luxury environment.
• Maintain client experience areas, keeping them well-stocked, orderly, and inviting.
• Utilize CRM to tailor experiences based on individual client preferences and histories.
• Engage with clients to learn their likes, dislikes, and interests to create highly personalized experiences.
• Support operational excellence by adhering to company policies, procedures, and best practices.
• Maintain knowledge of Diamond Cellar’s collections, services, and events to ensure informed client conversations.
• Uphold showroom housekeeping standards to reflect the prestige of brand partners.
• Complete required training modules and seek opportunities to deepen expertise.
• Represent Diamond Cellar at internal meetings and external events as needed.
• Contribute ideas and feedback to improve client hospitality, showroom efficiency, and operational practices.
• Maintain discretion and confidentiality at the highest level.
• Perform additional responsibilities as assigned to support showroom success.

Knowledge and Experience

• Jewelry/watch product knowledge strongly preferred.
• Previous experience in luxury hospitality or client-facing roles preferred.

Skills and Attributes

• Exceptional communication and interpersonal skills with the ability to build lasting client relationships.
• Understanding of luxury retail and world-class client experience standards.
• High attention to detail and organizational excellence.
• Ability to multitask and remain flexible in a dynamic environment.
• Collaborative team player with a positive, solution-oriented mindset.
• Technologically proficient; comfortable with CRM and Microsoft Office applications.
• Ability to handle confidential information with discretion.
• Professional, polished demeanor with adherence to appearance standards: dark-colored business suits or professional attire, professional shoes, and Rolex tie/scarf provided on showroom floor.

Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity. While we appreciate interest, we may contact only applicants best suited to the position due to high volume of applications.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Retail Luxury Goods and Jewelry

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Inferred from the description for this job: Medical insurance, Vision insurance, 401(k)