Rolex Fifth Avenue Flagship CRM and Product Advisor

Tourneau|Bucherer; New York (NY); On-site; USD 41,328 - 48,216; Full time

Job summary

Tourneau|Bucherer is seeking a CRM & Product Advisor for our New York boutique. The role supports product allocation, CRM data accuracy, and clienteling activities to enhance the client experience.

You will train teammates, collaborate with cross-functional teams, and contribute to CRM and product reporting. A bachelor’s degree and 2–4 years in luxury retail or CRM are preferred; Salesforce and PowerBI experience is advised.

Qualifications

• Bachelor’s degree or equivalent; 2–4 years in luxury retail, CRM, or operational support roles preferred.
• Experience with Salesforce and PowerBI preferred.

Responsibilities

• Support the execution of CRM and clienteling activities within the boutique.
• Maintain accurate CRM and client data, ensuring data quality and timely updates.
• Assist in onboarding and training new team members on CRM processes.
• Coordinate with store leadership and cross-functional teams to ensure seamless client experiences.
• Prepare CRM and product-related reports and track data for continuous improvement.

Skills

CRM familiarity

Clienteling

Attention to detail

Organizational skills

Multitasking

Communication

Collaboration

Problem-solving

Event support

Education

Bachelor’s degree or equivalent

Tools

Salesforce

PowerBI

Job description

Title: CRM & Product Advisor

Reports to: CRM & Product Manager

Division: Retail

Overview

The CRM & Product Advisor supports the effective execution of product allocation and CRM processes within the location. The CRM & Product Advisor supports with maintaining high-quality CRM records, assisting the sales team with clienteling activities such as follow-ups and appointment preparation, and promoting consistent CRM usage through best practices and training support. The role supports with the onboarding of new team members, and ensures adherence to established procedures. Additionally, it requires close collaboration with cross-functional teams to enhance the client experience, as well as contributing to reporting, data tracking, and continuous improvement by identifying and addressing operational inefficiencies.

Essential Job Responsibilities

Product Allocation Support

• Support the execution of product allocation processes.
• Maintain accurate salesforce information ensuring alignment with sales and CRM data.

CRM Execution & Clienteling Support

• Execute daily CRM activities, ensuring accurate and timely capture of client data, interactions, and preferences.
• Support the sales team in clienteling efforts, including follow-ups, appointment preparation, and client outreach.
• Maintain high standards of data quality and consistency within CRM systems.
• Assist in driving CRM adoption by supporting team members in best practices and usage.

Training & Operational Support

• Assist the Manager in delivering CRM training sessions and onboarding new team members.
• Act as a point of contact for day to day CRM and product related questions within the boutique.
• Ensure adherence to established processes and operational standards.

Cross-Functional Coordination

• Collaborate with sales associates and store leadership to support seamless client experiences.
• Coordinate with relevant teams to ensure accurate client information for key interactions.

Reporting & Administration

• Support the preparation of CRM and product-related reports.
• Track key data points and elevate discrepancies or issues as needed.
• Contribute to continuous improvement initiatives by identifying operational inefficiencies.

Qualifications

Education & Experience

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in luxury retail, CRM, or operational support roles, ideally within luxury.
• Salesforce and PowerBI experience preferred.

Skills & Competencies

• Familiarity with CRM systems and clienteling principles.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks with accuracy and efficiency.
• Strong communication skills.
• Collaborative mindset with a proactive approach to problem-solving.
• Flexibility to support boutique operations and events as needed.

Compensation: $30.00 - $35.00 per hour, commensurate upon experience

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.