Rolex Fifth Avenue Flagship Client Advisor

Tourneau|Bucherer; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Tourneau|Bucherer is seeking a Client Advisor at their New York location. This role is centered around providing exceptional client experiences and meeting sales targets while specializing in the Rolex brand.

The ideal candidate will have 3-5 years of experience in luxury retail, excellent communication skills, and a passion for building client relationships. Compensation ranges from $80,000 to $100,000, plus bonus eligibility.

Qualifications

• 3-5+ years of experience in hospitality or luxury retail, preferably in watches or jewelry.
• Must be polished and professional with a positive attitude.
• Flexible availability for work schedule including evenings or weekends for events.

Responsibilities

• Create a positive, inviting environment for clients.
• Build relationships and educate clients on Rolex products.
• Meet or exceed sales objectives monthly and quarterly.

Skills

Building clientele

Integrity and professionalism

Excellent verbal and written communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in business or management

Tools

Microsoft Excel

Microsoft PowerPoint

Office Suite

Job description

Job Title: Client Advisor Reports To: Rolex FIfth Avenue Flagship Retail Director Division: Retail

Overview

TheClientAdvisorisresponsibleforprovidingoutstandingclientexperience,andmeetingorexceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage and history as well as all the product lines of the brand.

The Client Advisor is a skilled experiential expert who partners with the store team to focus on elevating the clients’ in-store experience, ensuring outstanding delivery of surprise and delight moments and demonstrating an eagerness to strive for excellence, resulting in the development of long-term relationships and meeting /exceedingstore sales and Key Performance Indicators (KPIs) includingMysteryShopEvaluations.Thisincludesstrategically followingup,embracingandutilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

Essential Job Responsibilities

• Worktocreateapositive,invitingandelevatedenvironmentforthediscerningclient.
• Manageandprepareclients’appointmentsforthedayandensureawell-organizedday'sflow to completion
• Createrelationshipswithclients,demonstratingexcellentproductknowledgetoeducatethe client, delivering the Rolex Way and following the Mystery Shopping framework
• Be enthusiastic and demonstrate a passion for the brand, advise and guide through engagementofclientswithstorytellingofthebrandhistoryandsharingofproductknowledge
• Demonstratedeepknowledgeandunderstandingofthebrand’suniqueheritageandhistory, therangeofproducts,andspecificproductattributesandavailability.
• Effectivelybuildrelationships,identifying/engagingwithtopclienteleandcreatingan individualized journey leading to the delivery of results
• FullutilizationoftheCRMsystem.ObtainclientcontactinformationutilizingtheCRMsystem to build an on-going relationship and elevate the Rolex discovery journey
• Makecertainthevisualpresentationofthewatchesisconsistentwiththeluxuryimageofthe brand.
• ActasamentortootherClientAdvisors
• Attendtrainingsessionstoincreaseproductknowledge

Meeting or Exceeding Sales Objectives

• Ataminimum,mustmeetsalesobjectivesforanygivenmonth,quarterandyear
• Clearlyunderstanddailysalesobjectiveandhowitrelatestoweeklyandmonthlytargets
• Ensurefullcoverageonthefloorandbuildastrongpresenceonthefloor
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future and consistently follow up withtheclientsasperguidelines.Thismayincludebutisnotlimitedtobirthdaycards,holidaycards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Consistentlydeliversurpriseanddelightmoments,tailoredtotheclients’journeytoelevatethein-storeexperience
• Readilyacceptandincorporateconstructiveadvicegivenbymanagersonhowtoimprove client experience and sales performance.

Other

• Strictlyadheretoallstoresecurityprocedures.
• Helpset purposclosestoredependingupon shift, to include settingupcasesandwindows.
• Serve as the designated floor runner as needed, responsible for preparing and retrieving watches upon team request throughout the day to support efficient client service.
• RespectotherClientAdvisorsfosteringanenvironmentofsupportand collaboration.
• Adheretothecompanydresscodeguidelines.
• WorkwithteammemberstoensuretheRolexareaisatalltimescleanandattractive.
• Attendanceisacrucialpartofperformance.Beontime.

Brand Management

• EnsureappropriatevisualmerchandisingofallRolexproductsinthe store.
• Checkstockon a dailybasisandmake certain Rolex watches are handled properly (Quality of the stock).
• Executeall expectations of The Rolex Way in every client presentation.

Requirements

• Apassionforbuildingclienteleand selling.
• Demonstrateanexemplarylevelofintegrityandprofessionalismatalltimes.
• Mustbeabletoworkaflexibleschedulethroughoutthe week.
• Musthaveapolishedandprofessionalappearancewithapositiveattitude.
• Meetandexceedcompanyassignedgoals,metricsandobjectives

Qualifications

• 3-5+years’experienceinhospitalityorluxuryretail,preferablyinwatchesor jewelry
• Bachelor’sdegreeinbusiness,managementorotherrelatedfields,preferred
• Understandingofmarkettrendsintheluxury space
• Excellentverbalandwrittencommunication
• Teamplayer,willingtotakeonadditionalprojectsas needed
• Demonstratesstronginterpersonalskillsinordertodeveloprapportandstrongpartnerships across all authorized Rolex retail doors
• Organizedanddetail oriented
• WellversedinMicrosoftExcel,PowerPoint,and Office
• Flexibleinavailabilityfor workschedule;mustbeavailabletopotentiallyworkeveningsor weekends for events or visits as needed

Compensation Expectation: $80,000 - $100,000 plus eligbility for bonus.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.