Rolex Fifth Avenue Flagship Operations and Logistics Specialist

Tourneau|Bucherer; New York (NY); On-site; USD 38,572 - 44,083; Full time

Job summary

Tourneau|Bucherer is seeking an Operations & Logistics Specialist for the Rolex Global Flagship. You will execute daily operational and logistics tasks, manage high‑value merchandise, and uphold brand standards while delivering an exceptional client experience.

Working with the Operations Manager and Director, you will use D365 and retail systems, process POS and warranty documents, and ensure inventory integrity on both the showroom floor and in back‑of‑house spaces.

Qualifications

• 2+ years of operations, logistics, inventory, or stockroom experience in a luxury retail or premium customer‑focused environment.
• Experience with POS, inventory management, and retail operating systems; Microsoft D365 experience is a plus.
• Proficient in Microsoft Office, with strong Microsoft Excel skills.
• Knowledge of inventory control, shipping/receiving, merchandise handling, and operational procedures.
• Strong organizational, communication, and problem‑solving skills with excellent attention to detail.
• Ability to lift and move merchandise as required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Execute daily operational and logistics activities to support store operations.
• Receive, process, transfer, ship, and reconcile merchandise with accurate inventory.
• Process POS transactions, warranty documentation, and other ops tasks.
• Use D365 and retail systems to complete processes and maintain inventory.
• Collaborate with Client Advisors and store leadership to ensure merchandise availability.
• Maintain organized back‑of‑house areas reflecting Rolex standards.
• Support inventory counts, audits, and shrink control.
• Identify discrepancies and escalate to management.
• Adhere to safety, security, and operational procedures.
• Assist with special projects for Rolex Global Flagship growth.
• Perform additional responsibilities as needed.

Skills

Attention to detail

Communication skills

Organizational skills

Problem-solving

Team collaboration

Customer service mindset

Tools

Microsoft Excel

Microsoft Office

D365

Job description

Job Title: Operations & Logistics Specialist

Division: Retail

Reports to: Operations Director

OVERVIEW

The Operations & Logistics Specialist executes the day‑to‑day operational and logistics functions that support the Rolex Global Flagship. Working in partnership with the Operations Manager and Operations Director, this role ensures inventory integrity, merchandise flow, operational compliance, and back‑of‑house excellence while supporting an exceptional client experience and upholding Rolex brand standards.

ESSENTIAL JOB RESPONSIBILITIES

Operational Responsibilities

• Execute daily operational and logistics activities to support efficient store operations and enhance the client experience.
• Receive, process, transfer, ship, and reconcile merchandise while ensuring inventory accuracy and proper chain of custody for high‑value products.
• Process POS transactions, warranty documentation, and other operational functions in accordance with company policies and procedures.
• Utilize D365 and other retail systems to accurately complete operational processes, maintain inventory integrity, and support daily business activities.
• Collaborate with Client Advisors and store leadership to ensure merchandise availability for client appointments, VIP experiences, events, and daily business needs.
• Maintain organized back‑of‑house operations, including inventory storage, operational supplies, and workspaces that reflect Rolex and company standards.
• Support inventory counts, audits, shortage prevention initiatives, and ensure operational compliance.
• Identify any inventory or operational discrepancies and communicate findings to management promptly.
• Adhere to operational procedures, safety standards, and security protocols to protect merchandise, company assets, and confidential information.
• Perform additional operational and logistics responsibilities as assigned to meet business needs.
• Assist with special projects that contribute to the ongoing growth and success of the Rolex Global Flagship.

Requirements

• Professional, polished appearance with a client‑first mindset.
• Strong attention to detail, organization, and accuracy.
• Ability to manage multiple priorities in a fast‑paced luxury retail environment.
• Strong communication skills and ability to work collaboratively across teams.
• Flexible schedule, including evenings, weekends, and holidays.
• Comfortable working on the sales floor and in back‑of‑house operations.

QUALIFICATIONS

• 2+ years of operations, logistics, inventory, or stockroom experience in a luxury retail or premium customer‑focused environment.
• Experience with POS, inventory management, and retail operating systems; Microsoft D365 experience is a plus.
• Proficient in Microsoft Office, with strong Microsoft Excel skills.
• Knowledge of inventory control, shipping/receiving, merchandise handling, and operational procedures.
• Strong organizational, communication, and problem‑solving skills with excellent attention to detail.
• Ability to lift and move merchandise as required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Compensation Expectation: $28.00 - $32.00 per hour

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.