ROI Medical Records Specialist

MRO; Layton (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

MRO is seeking a proficient ROI Specialist in Layton, Utah, responsible for managing medical record requests and providing support at client sites. The role involves ensuring compliance with HIPAA guidelines while addressing inquiries from requestors and preparing documents.

Qualifications include a High School Diploma/GED and a strong computer proficiency. The successful candidate will demonstrate attention to detail and possess excellent verbal communication skills. Prior experience in a physician’s office or HIM department is a plus.

Qualifications

• One or more years experience entering data into computer systems.
• Experience using the internet is required.
• Proven track record of dependability.

Responsibilities

• Determine records to be released in accordance with HIPAA guidelines.
• Answer phone calls concerning various ROI issues.
• Log medical record requests into ROI On-Line database.

Skills

Computer applications proficiency

Strong verbal communication

Attention to detail

Education

High School Diploma/GED

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus. Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO is an Equal Opportunity Employer.