ROI Medical Records Specialist

MRO; Edmond (OK); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in health information management is seeking an ROI Specialist in Edmond, Oklahoma. This role involves managing requests for patient medical records, ensuring compliance with HIPAA regulations, and performing various tasks such as scanning and logging requests into the database. Ideal candidates should possess a high school diploma and demonstrate strong communication skills, attention to detail, and proficiency in computer applications. Skills in customer service and a background in medical terminology are a plus.

Qualifications

• High School Diploma or GED is required.
• Prior experience in Release of Information in a physician's office is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

Responsibilities

• Determine records to release by reviewing requestor information.
• Answer phone calls related to ROI issues.
• Log medical record requests into ROI On-Line database.
• Scan medical records into ROI On-Line database.
• Handle cash payments for requests at specified sites.

Skills

Strong verbal communication skills

Attention to detail

Independence

Proficiency in computer applications

Customer service

Education

High School Diploma/GED

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.
• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.

Qualifications

• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.