ROI Records Fulfillment & Compliance Specialist

Sharecare; Oregon; Hybrid; USD 36,000 - 42,000; Full time

Job summary

Sharecare is a digital healthcare company seeking a role to support Release of Information Specialists, Quality Control, Customer Service, Billing & Collections in fulfilling or fulfilling medical records requests. You will assist with HIPAA compliance and data entry, ensuring accurate and timely processing.

The role requires attention to detail, reliability, and the ability to work in a fast-paced environment, with strong communication across departments to resolve issues efficiently.

Qualifications

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred.
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
• Attention to detail
• Ability to work in a fast-paced, production-oriented environment
• High level of reliability, productivity and professionalism
• Good communication skills, both written and oral
• The ability to work independently and being productive with little supervision

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
• Research and resolve workflow and record issues quickly to minimize delays in turnaround
• Identify and escape critical and important issues to management

Skills

Attention to detail

Good communication

Reliability

Independence

Fast-paced work

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Sharecare is a digital healthcare company seeking a role to support Release of Information Specialists, Quality Control, Customer Service, Billing & Collections in fulfilling or fulfilling medical records requests. You will assist with HIPAA compliance and data entry, ensuring accurate and timely processing.

The role requires attention to detail, reliability, and the ability to work in a fast-paced environment, with strong communication across departments to resolve issues efficiently.