Remote HIPAA Records & ROI Support Specialist

Sharecare; Boise (ID); Remote; USD 32,000 - 52,000; Full time

Job summary

Sharecare is seeking a remote, full-time Release of Information Support role to assist Release of Information Specialists, Quality Control, Customer Service, Billing & Collections in fulfilling or fulfilled Release of Information requests for patient medical records.

The position emphasizes HIPAA compliance, accurate data entry, and quality control, with cross-department coordination to resolve questions and ensure timely fulfillment of requests.

Qualifications

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred.
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
• Attention to detail
• Ability to work in a fast-paced, production-oriented environment
• High level of reliability, productivity and professionalism
• Good communication skills, both written and oral
• The ability to work independently and being productive with littlesupervision

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical recordsrequests
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release ofInformation
• Perform Data Entry & Quality Control measures for fulfillment of medical recordsrequests
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical recordsrequests
• Research and resolve workflow and record issues quickly to minimize delays inturnaround
• Identifyand escalat critical andimportant issuestomanagement

Skills

Attention to detail

Strong communication skills

Ability to work independently

Fast-paced environment

Tools

Record Management system

Intranet

Excel

Outlook

Job description

Sharecare is seeking a remote, full-time Release of Information Support role to assist Release of Information Specialists, Quality Control, Customer Service, Billing & Collections in fulfilling or fulfilled Release of Information requests for patient medical records.

The position emphasizes HIPAA compliance, accurate data entry, and quality control, with cross-department coordination to resolve questions and ensure timely fulfillment of requests.