Remote Medical Records Release Support Specialist

Sharecare; Salem (OR); Remote; USD 32,000 - 52,000; Full time

Job summary

Sharecare is seeking a detail-oriented support professional to assist Release of Information Specialists in fulfilling medical records requests remotely. The role focuses on ensuring HIPAA compliance, handling data entry, and coordinating with Customer Service and other departments to resolve issues efficiently.

The work requires accuracy, ability to work independently in a fast-paced environment, and strong communication skills.

Qualifications

• 6+ months experience with Sharecare HDS in QC, Credit & Collections or Customer Service
• Experience with internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
• Attention to detail
• Ability to work in a fast-paced, production-oriented environment
• High level of reliability, productivity and professionalism
• Good communication skills, both written and oral
• The ability to work independently and being productive with little supervision

Responsibilities

• Assist Release of Information Specialists to resolve fulfillment issues for medical records requests
• Ensure HIPAA compliance and adherence to state and federal laws for Release of Information
• Perform data entry and quality control for fulfillment of medical records requests
• Communicate with Customer Service and other departments to resolve requests and fulfillment issues
• Research and resolve workflow and record issues quickly to minimize turnaround delays
• Identify and escalate critical and important issues to management

Skills

Attention to detail

Strong communication skills

Independent worker

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Sharecare is seeking a detail-oriented support professional to assist Release of Information Specialists in fulfilling medical records requests remotely. The role focuses on ensuring HIPAA compliance, handling data entry, and coordinating with Customer Service and other departments to resolve issues efficiently.

The work requires accuracy, ability to work independently in a fast-paced environment, and strong communication skills.