Remote ROI & Medical Records Support Specialist

Sharecare; Dover (DE); Remote; USD 38,000 - 52,000; Full time

Job summary

Sharecare is a digital healthcare company seeking a detail-oriented support specialist to assist Release of Information, Quality Control, Customer Service, Billing & Collections in processing medical records requests.

You will help ensure HIPAA-compliant releases, perform data entry and quality control, and collaborate with multiple teams to resolve issues quickly and efficiently. The role emphasizes accuracy, reliability, and strong communication in a fast-paced environment.

Qualifications

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred.
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
• Attention to detail
• Ability to work in a fast-paced, production-oriented environment
• High level of reliability, productivity and professionalism
• Good communication skills, both written and oral
• The ability to work independently and being productive with little supervision

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records
• Research and resolve workflow and record issues quickly to minimize delays in turnaround
• Identify and escape critical and important issues to management

Skills

Sharecare HDS experience

QC

Credit & Collections

Customer Service

Attention to detail

Strong communication

Independent work

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Sharecare is a digital healthcare company seeking a detail-oriented support specialist to assist Release of Information, Quality Control, Customer Service, Billing & Collections in processing medical records requests.

You will help ensure HIPAA-compliant releases, perform data entry and quality control, and collaborate with multiple teams to resolve issues quickly and efficiently. The role emphasizes accuracy, reliability, and strong communication in a fast-paced environment.