Robotics Technician Lead - Hands-On, Fleet Uptime

DoorDash USA; San Jose (CA); On-site; USD 5,207,000 - 7,646,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave in •

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash Labs, an independent team within DoorDash, seeks a Technician Lead to bridge high-level engineering goals with day-to-day shop floor execution. This player-coach role is 90-95% hands-on, performing advanced diagnostics and repairs while ensuring daily output and uptime targets.

You will report to the Operations Manager, Service Operations, and work on-site across Fremont, San Jose, and Sunnyvale. The role emphasizes safety, documentation, and data-driven maintenance decisions in a

Qualifications

• 3-5 years of service work experience.
• Drive to help build and implement scalable solutions.
• Excellent communication and documentation skills.
• Prior experience in vehicle or fleet service.
• Leading or training team members is a major plus.
• Strong experience in work order management systems.
• Valid U.S. drivers license required, and a successful completion of MVR required.

Responsibilities

• Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics.
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency.
• Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the 'Gold Standard' for the technician team.
• Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish.
• Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering.
• Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track.
• Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges.
• Use data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions.

Skills

Service work experience

Fleet service background

Communication skills

Work order management

Driver's license (US)

Job description

DoorDash Labs, an independent team within DoorDash, seeks a Technician Lead to bridge high-level engineering goals with day-to-day shop floor execution. This player-coach role is 90-95% hands-on, performing advanced diagnostics and repairs while ensuring daily output and uptime targets.

You will report to the Operations Manager, Service Operations, and work on-site across Fremont, San Jose, and Sunnyvale. The role emphasizes safety, documentation, and data-driven maintenance decisions in a