Robotics Technician Lead | Fleet Uptime & Repairs

DoorDash High Volume; San Jose (CA); On-site; USD 52,000 - 77,000; Full time

Job summary

DoorDash Labs is seeking a Technician Lead who will bridge engineering goals with shop-floor execution in an on-site Bay Area role (Fremont, San Jose, Sunnyvale). You’ll be a hands-on contributor 90-95% of the time, performing high-level diagnostics and repairs while also leading a team, ensuring daily output and uptime goals are met.

Reporting to the Operations Manager, Service Operations, you’ll drive workflows, document shifts, and escalate systemic hardware issues to engineering to maintain

Qualifications

• 3-5 years of service work experience.
• Drive to help build scalable solutions.
• Excellent communication and documentation skills.
• Prior experience in vehicle or fleet service. Leading or training team members is a major plus.
• Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion.
• Valid U.S. drivers license required, and a successful completion of MVR required.

Responsibilities

• Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics.
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency.
• Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the Gold Standard for the technician team.
• Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish.
• Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering.

Skills

Service experience

Team leadership

Communication

Fleet service

Work order systems

Driver's license

Job description

DoorDash Labs is seeking a Technician Lead who will bridge engineering goals with shop-floor execution in an on-site Bay Area role (Fremont, San Jose, Sunnyvale). You’ll be a hands-on contributor 90-95% of the time, performing high-level diagnostics and repairs while also leading a team, ensuring daily output and uptime goals are met.

Reporting to the Operations Manager, Service Operations, you’ll drive workflows, document shifts, and escalate systemic hardware issues to engineering to maintain