Robotics Field Support Engineer - On-Site (Up to 50% Travel)

Amazon Jobs; Caledonia (MI); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon Robotics is seeking a Field Services professional to join the RTS team in a fast-paced, high-throughput environment. You will bridge on-site technicians with RTS engineering, launching new systems, performing preventive maintenance, and driving improvements across the fulfillment network.

You will develop SOPs, monitor system performance, and ensure spare parts availability while collaborating with regional teams.

Qualifications

• Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field.
• Knowledge of networking fundamentals.
• Experience working in a 24/7 production environment.
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems.
• Experience in Linux systems administration and/or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide "voice of the customer" feedback to development and support teams
• Up to 50% travel expected

Skills

Networking fundamentals

Linux systems administration

Troubleshooting

Education

Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field

Tools

Puppet

Chef

Ansible

Job description

Amazon Robotics is seeking a Field Services professional to join the RTS team in a fast-paced, high-throughput environment. You will bridge on-site technicians with RTS engineering, launching new systems, performing preventive maintenance, and driving improvements across the fulfillment network.

You will develop SOPs, monitor system performance, and ensure spare parts availability while collaborating with regional teams.