Field Robotics Hardware Support Engineer

Amazon; Dallas (TX); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Plan

Paid Time Off

Job summary

Amazon Robotics Technical Services seeks a Field Hardware Support Engineer to provide on-site support for advanced robotic systems, drive maintenance and performance improvements, and collaborate with RTS engineering teams. You will develop tools, monitor performance, and lead training for on-site teams in a fast-paced fulfillment environment.

The role requires strong mechanical/electrical fundamentals, Linux experience, and 24/7 production exposure, with travel up to half the time.

Qualifications

• Bachelor's degree or higher in a STEM field.
• Knowledge of networking fundamentals.
• Experience in a 24/7 production environment.
• Knowledge of Six Sigma, Lean, PMP or similar standards preferred.
• Knowledge of configuration management systems (Puppet, Chef, Ansible).
• Experience in Linux systems administration and/or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide 'voice of the customer' feedback to development and support teams
• Up to 50% travel expected

Skills

Knowledge of networking fundamentals

Linux systems administration

Experience in 24/7 production

Site reliability mindset

Education

Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field

Tools

Puppet

Chef

Ansible

Job description

Amazon Robotics Technical Services seeks a Field Hardware Support Engineer to provide on-site support for advanced robotic systems, drive maintenance and performance improvements, and collaborate with RTS engineering teams. You will develop tools, monitor performance, and lead training for on-site teams in a fast-paced fulfillment environment.

The role requires strong mechanical/electrical fundamentals, Linux experience, and 24/7 production exposure, with travel up to half the time.