Robotics Field Technician & Testing Specialist

Amazon Inc.; Omaha (NE); On-site; USD 26,000 - 46,000; Full time

Job summary

Amazon.com Services LLC is seeking a hands-on Field Technician to support the maintenance, testing and operation of our robotic systems. As a Field Technician, you will prepare and maintain robotic platforms, represent the company in the field, adapt to unexpected challenges, and support testing with professionalism and technical expertise.

You will assist with production processes, contribute to continuous improvement of work instructions and SOPs, and collaborate with software, hardware and

Qualifications

• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Degree or apprenticeship in mechatronics, robotics, or equivalent
• Proven ability to work independently in the field, diagnose problems under pressure, and perform quick, effective repairs without immediate supervision
• Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards even in dynamic environments
• Willingness and ability to travel to field locations - sometimes on short notice. Interest in both maintaining and operating robotics systems.

Responsibilities

• On-site Troubleshooting and First Response: Independently diagnose and resolve mechanical, electrical, and software issues, often under time pressure and changing conditions, utilizing established ticketing systems
• Customer Interaction and Reporting: Serve as the technical point of contact for customers during field operations, providing clear communication, professional support, and post-mission reporting to internal teams
• Data Collection and Reporting: Collect operational data, monitor system logs, and provide insights to engineering teams for system refinement
• Preventive Maintenance and Inspection: Perform scheduled maintenance routines, visual inspections, and component replacements to maximize system uptime and extend hardware life
• Production and Assembly Support: Assist with robot assembly, sub-system integration, and quality checks during production runs, ensuring builds meet engineering specifications
• Process Documentation and Continuous Improvement: Create, update, and refine work instructions, standard operating procedures (SOPs), and deployment checklists based on field learnings and evolving best practices
• Inventory and Spare Parts Management: Track spare parts, consumables, and tooling; coordinate restocking and ensure field kits are complete and deployment-ready
• Safety and Compliance: Uphold workplace health and safety standards across workshop and field environments, including proper handling of batteries, electrical systems, and heavy equipment
• Cross-functional Collaboration: Work closely with software, hardware, and operations engineers to relay field observations, validate fixes, and support iterative design improvements
• Test Execution and Validation: Support structured testing campaigns—both in the lab and in the field—by following test protocols, recording results, and flagging anomalies for engineering review

Skills

Customer-facing experience

Mechatronics background

Independent field work

Troubleshooting

Education

Mechatronics/Robotics degree

Job description

Amazon.com Services LLC is seeking a hands-on Field Technician to support the maintenance, testing and operation of our robotic systems. As a Field Technician, you will prepare and maintain robotic platforms, represent the company in the field, adapt to unexpected challenges, and support testing with professionalism and technical expertise.

You will assist with production processes, contribute to continuous improvement of work instructions and SOPs, and collaborate with software, hardware and