Field Robotics Technician – Onsite Maintenance & Testing

Amazon Inc.; Austin (TX); On-site; USD 26,000 - 45,000; Full time

Job summary

Amazon Inc. is seeking a hands-on Field Technician to support maintenance, testing and operation of advanced robotic systems in Austin, TX. You will diagnose issues, collect data, and assist with production and process documentation in a fast-paced field environment.

You will troubleshoot, repair and test robots, report findings, and collaborate with software and hardware teams to drive improvements while following safety guidelines and SOPs.

Qualifications

• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Proven ability to work independently in the field and perform quick, effective repairs
• Ability to follow structured procedures, deployment checklists, safety protocols, and quality standards
• Willingness and ability to travel to field locations on short notice, interested in maintaining and operating robotics systems

Responsibilities

• On-site diagnosis and resolution of mechanical, electrical, and software issues under time pressure
• Serve as technical point of contact for customers during field operations and provide post-mission reporting
• Collect operational data, monitor system logs, and share insights with engineering teams
• Perform preventive maintenance and visual inspections to maximize uptime
• Assist with robot assembly, sub-system integration, and quality checks during production runs
• Create, update and refine SOPs and deployment checklists from field learnings
• Track spare parts and coordinate restocking to keep field kits deployment-ready
• Uphold safety standards across workshop and field environments
• Collaborate with software, hardware and operations engineers to relay field observations
• Support structured testing campaigns in lab and field following test protocols

Skills

Customer-facing experience

Independent field work

Follow procedures

Travel readiness

Robotics maintenance

Education

Degree or apprenticeship in mechatronics/robotics

Job description

Amazon Inc. is seeking a hands-on Field Technician to support maintenance, testing and operation of advanced robotic systems in Austin, TX. You will diagnose issues, collect data, and assist with production and process documentation in a fast-paced field environment.

You will troubleshoot, repair and test robots, report findings, and collaborate with software and hardware teams to drive improvements while following safety guidelines and SOPs.