Robotics Field Support Engineer - Hardware & Diagnostics

Amazon; San Antonio (TX); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Paid Time Off (PTO)

Job summary

Amazon Robotics RTS Field Hardware Support Engineers in Texas seek an on-site technical expert to launch new robotic systems, troubleshoot, and drive continuous improvement across fulfillment networks. You will partner with regional teams to maximize performance while ensuring safety, reliability, and scalability of complex robotic systems.

The role emphasizes hands-on field support, tool design, and training of on-site technicians, with up to 50% travel and a strong focus on data-driven

Qualifications

• Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field.
• Knowledge of networking fundamentals.
• Experience working in a 24/7 production environment.
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Knowledge of configuration management systems such as Puppet, Chef, Ansible, or related systems.
• Experience in Linux systems administration and/or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide voice of the customer feedback to development and support teams.
• Up to 50% travel expected

Skills

Networking fundamentals

Linux systems administration

Site reliability engineering

SRE tooling and automation

Troubleshooting and debugging

Electro-mechanical tools design

Spare parts management

Performance monitoring

Data-driven decision making

Education

Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field

Tools

Puppet

Chef

Ansible

Job description

Amazon Robotics RTS Field Hardware Support Engineers in Texas seek an on-site technical expert to launch new robotic systems, troubleshoot, and drive continuous improvement across fulfillment networks. You will partner with regional teams to maximize performance while ensuring safety, reliability, and scalability of complex robotic systems.

The role emphasizes hands-on field support, tool design, and training of on-site technicians, with up to 50% travel and a strong focus on data-driven