Field Robotics Systems Engineer – Onsite Support & Tools

Amazon; Las Vegas (NV); On-site; USD 105,000 - 160,000; Full time

Job summary

Amazon Robotics RTS Field Hardware Support Engineers provide on-site support for new robotics deployments, upgrades, and hardware audits. They work with site-level RME teams to improve system performance and troubleshoot complex mechanical and software issues across the RTS product suite.

The role involves designing tools and diagnostics, implementing preventive maintenance, and developing training content for on-site teams.

Qualifications

• 4+ years of systems engineering experience.
• Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts.
• Experience in automation or monitoring frameworks, deployment or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide "voice of the customer" feedback to development and support teams.
• Up to 50% travel expected

Skills

Systems engineering

Automation

Monitoring frameworks

Job description

Amazon Robotics RTS Field Hardware Support Engineers provide on-site support for new robotics deployments, upgrades, and hardware audits. They work with site-level RME teams to improve system performance and troubleshoot complex mechanical and software issues across the RTS product suite.

The role involves designing tools and diagnostics, implementing preventive maintenance, and developing training content for on-site teams.