Field Robotics Systems Engineer (Tech Services)

Amazon; Aurora (CO); On-site; USD 105,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon RTS Field Hardware Support Engineers provide on-site support for new robotics deployments, upgrades, hardware audits, and troubleshooting across the RTS product suite to maximize performance and uptime.

You will work with regional RME teams and engineering, establishing SOPs, metrics, and feedback loops, while designing tools and preventive maintenance programs in a fast-paced, high-throughput environment. This role requires independent judgment and travel up to 50%.

Qualifications

• 4+ years of systems engineering experience.
• Experience troubleshooting deployment failures and creating infrastructure as code, alarms, metrics, IAM role credentials, and provisioning.
• Experience with automation or monitoring frameworks.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize downtime
• Develop proactive monitoring tools to measure safety, reliability, and performance
• Create escalation processes, standard operating procedures, and preventative maintenance protocols
• Design and lead training sessions for on-site RME teams
• Develop spare parts management systems and processes
• Produce performance reports and feedback to development and support teams
• Travel up to 50% may be required

Skills

Systems engineering

Automation

Monitoring

Tools

Infrastructure as Code

Monitoring frameworks

Job description

Amazon RTS Field Hardware Support Engineers provide on-site support for new robotics deployments, upgrades, hardware audits, and troubleshooting across the RTS product suite to maximize performance and uptime.

You will work with regional RME teams and engineering, establishing SOPs, metrics, and feedback loops, while designing tools and preventive maintenance programs in a fast-paced, high-throughput environment. This role requires independent judgment and travel up to 50%.