Robotics Field Success Engineer

Tennant Company; Jacksonville (FL); On-site; USD 63,000 - 94,000; Full time

Job summary

Tennant Company seeks a Robotics Automation Success Technician in Jacksonville, FL to drive successful deployment, adoption, and utilization of robotic solutions across the customer journey. You will serve as the field robotics SME, supporting pre-sale demos, installations, training, and ongoing optimization with cross-functional teams.

Responsibilities include conducting demos, configuring robots, training customers, and ensuring seamless handoffs between sales, deployment, and support.

Qualifications

• Bachelor’s degree or equivalent in a technical field (Engineering/Robotics/Automation or related).
• Ability to travel at least 60%.
• Minimum 3 years of technical/field robotics or automation experience.
• Experience installing, configuring, and supporting technical equipment.
• Experience delivering product demonstrations and customer trainings.
• Strong customer-facing communication and presentation skills.
• Proven ability to troubleshoot technical and operational problems in field environments.
• Ability to manage customer-facing technical assignments end-to-end.
• Comfort with software-enabled and connected equipment.
• Experience using AI-enabled productivity tools like Microsoft Copilot.

Responsibilities

• Serve as field robotics SME during demonstrations, pilots, evaluations, and events.
• Configure and operate robotic systems during demos and pilots.
• Identify site conditions and workflows affecting robotic operation.
• Assist Sales and Business Development through customer evaluations.
• Perform installation, configuration, and initial programming of robotic products.
• Provide comprehensive, hands-on training for operators and supervisors.
• Support customer adoption and ongoing usage optimization post-deployment.
• Provide first-line technical support after deployment and escalate as needed.

Skills

Customer-facing communication

Demonstrations

Presentation skills

Troubleshooting

Team collaboration

AI-enabled productivity tools

Education

Bachelor’s degree in Engineering/Robotics/Automation/Business or related field

Tools

Microsoft Copilot

Job description

Tennant Company seeks a Robotics Automation Success Technician in Jacksonville, FL to drive successful deployment, adoption, and utilization of robotic solutions across the customer journey. You will serve as the field robotics SME, supporting pre-sale demos, installations, training, and ongoing optimization with cross-functional teams.

Responsibilities include conducting demos, configuring robots, training customers, and ensuring seamless handoffs between sales, deployment, and support.