Field Robotics Deployment Specialist

Tennant Company; Boston (MA); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

401(k) with 100% match up to 6%

Paid vacation time

8 company holidays and 3 personal days

Dental and vision coverage

Wellness rewards

Family support programs

Disability and life insurance

Employee Assistance Program

Job summary

Tennant Company in Boston is seeking an Automation Success Technician who will be a hands-on field robotics SME. You will support demonstrations, pilots, and installations, training customers, and optimizing autonomous operation within customers’ facilities.

You will collaborate with Sales, Service, Business Development, and Customer Success to ensure proper deployment and ongoing value realization. Travel up to 60% is required.

Qualifications

• Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or equivalent combination of education, training, certifications, and field experience.
• Ability to travel at least 60%.
• Minimum 3 years of technical or field experience with robotics, automation, industrial equipment, or related technology.
• Experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
• Strong customer-facing communication and presentation skills.
• Demonstrated ability to troubleshoot technical and operational problems in field environments.
• Ability to manage customer-facing technical assignments and drive to completion.
• Comfortable learning and working with software-enabled and connected equipment.
• Experience using AI-enabled productivity tools like Microsoft Copilot.

Responsibilities

• Serve as the dedicated field robotics expert supporting customer demonstrations, pilots, evaluations, and events.
• Configure and operate robotic equipment during customer demonstrations and pilots.
• Install and configure robotic products at customer locations and complete initial setup.
• Provide comprehensive, hands-on training for customer operators and supervisors.
• Help customers integrate robotic equipment into existing cleaning operations.
• Collaborate with Sales, Service, and Customer Success teams to ensure successful deployments.
• Troubleshoot deployment-related issues and document results.

Skills

Customer-facing communication

Troubleshooting

Team collaboration

AI productivity tools

Software-enabled equipment

Education

Bachelor's degree in Engineering/Robotics/Automation/Business or related field

Tools

Microsoft Copilot

Job description

Tennant Company in Boston is seeking an Automation Success Technician who will be a hands-on field robotics SME. You will support demonstrations, pilots, and installations, training customers, and optimizing autonomous operation within customers’ facilities.

You will collaborate with Sales, Service, Business Development, and Customer Success to ensure proper deployment and ongoing value realization. Travel up to 60% is required.