Robotics Field Service Technician — 75% Travel

Shape Process Automation; Auburn Hills (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Shape Process Automation is seeking an on-site Service Technician to support SPA robotic systems across North America. You will handle hotline and daytime phone support, perform preventative maintenance, and troubleshoot mechanical, electrical, and software aspects of robots and SPA systems.

The role requires travel up to 75% and a high school diploma or GED. Strong communication and problem-solving abilities are essential for customer training and maintaining relationships.

Qualifications

• Excellent written and verbal communication skills.
• Willingness to travel across North America.
• General mechanical knowledge and problem solving.
• General electrical knowledge for robotics systems.
• Programming and/or troubleshooting Fanuc robots or similar brands.
• Computer skills including MS Office and basic DOS commands.

Responsibilities

• Operate SPA 24-hour Hotline support.
• Provide SPA daytime phone support.
• Perform robot preventative maintenance.
• Perform SPA system preventative maintenance.
• Program and troubleshoot robot paths.
• Troubleshoot and repair robot mechanical/electrical systems.
• Troubleshoot and repair SPA system mechanical/electrical elements.
• Troubleshoot and repair robot software.
• Troubleshoot and repair SPA system software.
• Train customers on operation and maintenance.
• Maintain excellent customer relations.
• Travel across North America.

Skills

Excellent communication

Willingness to travel

General mechanical knowledge

General electrical knowledge

Fanuc robot programming/troubleshoot

MS Office and basic DOS

Proactive and adaptable

Education

High School Diploma/GED

Job description

Shape Process Automation is seeking an on-site Service Technician to support SPA robotic systems across North America. You will handle hotline and daytime phone support, perform preventative maintenance, and troubleshoot mechanical, electrical, and software aspects of robots and SPA systems.

The role requires travel up to 75% and a high school diploma or GED. Strong communication and problem-solving abilities are essential for customer training and maintaining relationships.