Service Technician

Shape Technologies Group; Spa (KY); On-site; USD 52,000 - 78,000; Full time

Job summary

Shape Technologies Group is seeking a dedicated service professional to provide expert support for SPA robotic systems regionally across North America. The role emphasizes comprehensive customer service, preventative maintenance, and rapid issue resolution for SPA equipment both on-site and at customer sites.

You will handle a range of duties from hotline support to hands-on troubleshooting of mechanical, electrical, and software aspects of SPA robots, ensuring high customer satisfaction and

Qualifications

• Demonstrated ability to communicate clearly in writing and speaking.
• Must be willing to travel as required by the role.
• Basic mechanical and electrical knowledge is essential.
• Experience or knowledge in Fanuc robot programming is a plus.
• Proficiency with MS Office and basic DOS commands.

Responsibilities

• Operate SPA 24-hour Hotline support.
• Provide SPA daytime phone support and robot maintenance.
• Troubleshoot and repair robot and system hardware and software.
• Train customers and maintain strong relations.
• Travel to customer sites and SPA locations as needed.

Skills

Excellent written and verbal comms

Willingness to travel

General mechanical knowledge

General electrical knowledge

Fanuc robot programming

MS Office

DOS commands

Whatever it takes attitude

Education

High School Diploma/GED

Tools

Fanuc robot systems

MS-DOS commands

PC/network basics

Job description

Reports to: Technical Service Supervisor

FLSA Status: Non-Exempt

Job Category: Service

Applicable to Which Companies: All

Role

SUMMARY

To provide legendary customer service of SPA robotic systems in support of our customer expectations and SPA Corporate Mission and Goals.

Complete customer support of SPA equipment both at SPA and at customer sites across North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Operate SPA 24-hour Hotline support.
• SPA daytime phone support.
• Robot preventative maintenance.
• SPA system preventative maintenance.
• Robot mechanical troubleshooting and repairs.
• SPA system mechanical troubleshooting and repairs.
• Robot electrical troubleshooting and repairs.
• SPA system electrical troubleshooting and repairs.
• Robot software troubleshooting.
• SPA system software troubleshooting.
• Customer training.
• Maintaining excellent customer relations.

Regular and predictable attendance is an essential function of this position.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

TRAVEL

Travel is estimated up 75%.

LOCATION

This position is on-site.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, ABILITIES :

• Excellent written and verbal communication skills.
• Willingness to travel.
• General mechanical knowledge.
• General electrical knowledge.
• Programming and/or troubleshooting knowledge of Fanuc robots (another robot brand knowledge is a plus).
• Computer skills including MS Office and basic DOS commands.
• “Whatever it takes” type of attitude.

EDUCATION and EXPERIENCE :

• High School Diploma/GED

CERTIFICATES, LICENSES AND REGISTRATIONS :

None required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and perform repetitive tasks; must have manual dexterity; must have excellent hand-eye coordination; may be required to differentiate between colored wires, tabs, and electrical/electronic components; must wear safety glasses and safety boots; must be able to lift up to 50 pounds at times; must be able to bend, squat, stoop, kneel, and perform moderate lifting; may be required to sit for long periods of time travelling to and from job site.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.