Service Technician

Shape Technologies Group; Auburn Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Shape Technologies Group is seeking a responsive Service professional to provide legendary customer service for SPA robotic systems, supporting our customers and aligning with our corporate mission across North America. The role entails on-site field service, 24-hour hotline support, preventive maintenance, programming and troubleshooting of Fanuc robots, and training customers to maximize uptime.

A high school diploma is required; travel up to 75% is expected; strong communication and

Qualifications

• High School Diploma or GED required.
• Must be willing to travel up to 75% across North America.
• Strong mechanical and electrical knowledge is essential.
• Experience with Fanuc robots is highly preferred.

Responsibilities

• Operate SPA 24-hour Hotline support.
• SPA daytime phone support.
• Robot preventative maintenance.
• Robot path programming.
• Robot mechanical troubleshooting and repairs.
• Robot electrical troubleshooting and repairs.
• Robot software troubleshooting.
• Customer training.
• Travel across North America.
• Maintain excellent customer relations.
• Regular and predictable attendance is an essential function of this position.

Skills

Excellent communication

Willingness to travel

General mechanical knowledge

General electrical knowledge

Fanuc robot programming

MS Office

Problem-solving attitude

Education

High School Diploma/GED

Tools

MS Office

DOS commands

Job description

Position Specifics

Reports to: Technical Service Supervisor

FLSA Status: Non-Exempt

Job Category: Service

Applicable to Which Companies: All

Summary

To provide legendary customer service of SPA robotic systems in support of our customer expectations and SPA Corporate Mission and Goals.

Complete customer support of SPA equipment both at SPA and at customer sites across North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate SPA 24-hour Hotline support.
• SPA daytime phone support.
• Robot preventative maintenance.
• SPA system preventative maintenance.
• Robot path programming.
• Robot mechanical troubleshooting and repairs.
• SPA system mechanical troubleshooting and repairs.
• Robot electrical troubleshooting and repairs.
• SPA system electrical troubleshooting and repairs.
• Robot software troubleshooting.
• SPA system software troubleshooting.
• Customer training.
• Maintaining excellent customer relations.
• Travel across North America.

Regular and predictable attendance is an essential function of this position.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

TRAVEL

Travel is estimated up 75%.

LOCATION

This position is on-site.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Excellent written and verbal communication skills.
• Willingness to travel.
• General mechanical knowledge.
• General electrical knowledge.
• Programming and/or troubleshooting knowledge of Fanuc robots (another robot brand knowledge is a plus).
• Computer skills including MS Office and basic DOS commands.
• “Whatever it takes” type of attitude.

EDUCATION and EXPERIENCE

• High School Diploma/GED

CERTIFICATES, LICENSES AND REGISTRATIONS

None required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and perform repetitive tasks; must have manual dexterity; must have excellent hand-eye coordination; may be required to differentiate between colored wires, tabs, and electrical/electronic components; must wear safety glasses and safety boots; must be able to lift up to 50 pounds at times; must be able to bend, squat, stoop, kneel, and perform moderate lifting; may be required to sit for long periods of time travelling to and from job site.