Robotics Field Technician - Travel-Heavy On-Site Support

Shape Technologies Group; Auburn Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Shape Technologies Group is seeking a responsive Service professional to provide legendary customer service for SPA robotic systems, supporting our customers and aligning with our corporate mission across North America. The role entails on-site field service, 24-hour hotline support, preventive maintenance, programming and troubleshooting of Fanuc robots, and training customers to maximize uptime.

A high school diploma is required; travel up to 75% is expected; strong communication and

Qualifications

• High School Diploma or GED required.
• Must be willing to travel up to 75% across North America.
• Strong mechanical and electrical knowledge is essential.
• Experience with Fanuc robots is highly preferred.

Responsibilities

• Operate SPA 24-hour Hotline support.
• SPA daytime phone support.
• Robot preventative maintenance.
• Robot path programming.
• Robot mechanical troubleshooting and repairs.
• Robot electrical troubleshooting and repairs.
• Robot software troubleshooting.
• Customer training.
• Travel across North America.
• Maintain excellent customer relations.
• Regular and predictable attendance is an essential function of this position.

Skills

Excellent communication

Willingness to travel

General mechanical knowledge

General electrical knowledge

Fanuc robot programming

MS Office

Problem-solving attitude

Education

High School Diploma/GED

Tools

MS Office

DOS commands

Job description

Shape Technologies Group is seeking a responsive Service professional to provide legendary customer service for SPA robotic systems, supporting our customers and aligning with our corporate mission across North America. The role entails on-site field service, 24-hour hotline support, preventive maintenance, programming and troubleshooting of Fanuc robots, and training customers to maximize uptime.

A high school diploma is required; travel up to 75% is expected; strong communication and