Robotics Field Service Tech II/III — Deployments & Uptime

Tutorintelligence; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Tutorintelligence is hiring a Field Service Technician to deploy and service robotics systems at customer sites across North America.

You will troubleshoot electromechanical systems, perform preventative maintenance, repairs, and upgrades, and collaborate with Engineering to improve reliability and serviceability.

This role requires roughly 75% travel and thrives in a fast-paced environment where ownership, curiosity, and customer focus matter daily.

Qualifications

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
• Strong mechanical aptitude and hands-on problem-solving skills.
• Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues.
• Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.
• Experience using hand tools, power tools, diagnostic equipment.
• Strong communication skills and customer-facing professionalism.
• Ability to work independently and take ownership of problems.

Responsibilities

• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff.
• Perform preventative maintenance on autonomous robotic systems.
• Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues.
• Execute repairs, upgrades, retrofits, and field modifications.
• Support customer ramp-up and operational readiness following deployment.
• Work directly with customers to maximize uptime, reliability, and operational performance.
• Document failures, collect field data, and support root cause investigations.
• Partner closely with Engineering to improve product reliability and serviceability.
• Help develop maintenance procedures, service standards, troubleshooting guides, and best practices.
• Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events.

Education

Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, computer science

Tools

Multimeters

Job description

Tutorintelligence is hiring a Field Service Technician to deploy and service robotics systems at customer sites across North America.

You will troubleshoot electromechanical systems, perform preventative maintenance, repairs, and upgrades, and collaborate with Engineering to improve reliability and serviceability.

This role requires roughly 75% travel and thrives in a fast-paced environment where ownership, curiosity, and customer focus matter daily.