Robotics Field Service Engineer II/III

Tutor; Watertown (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Tutor is seeking a hands-on Field Service/ Maintenance Engineer to install, deploy, and service autonomous robotic systems across North America. You will troubleshoot complex electromechanical systems, perform repairs, and drive uptime for customer facilities.

The role combines robotics, operations, and engineering, with direct customer interaction and significant travel. Success requires strong mechanical and electrical diagnostic skills, the ability to read schematics, and a proven track

Qualifications

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
• Strong mechanical aptitude and hands-on problem-solving skills.
• Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues.
• Experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, or similar systems.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.
• Experience using hand tools, power tools, multimeters, and diagnostic equipment.
• Strong communication skills and customer-facing professionalism.
• Ability to work independently and take ownership of problems.
• Willingness to learn new technologies and operate in a fast-paced environment.
• Valid driver’s license and ability to travel extensively.

Responsibilities

• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff.
• Perform preventative maintenance on autonomous robotic systems.
• Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues.
• Execute repairs, upgrades, retrofits, and field modifications.
• Support customer ramp-up and operational readiness following deployment.
• Work directly with customers to maximize uptime, reliability, and operational performance.
• Document failures, collect field data, and support root cause investigations.
• Partner closely with Engineering to improve product reliability and serviceability.
• Help develop maintenance procedures, service standards, troubleshooting guides, and best practices.
• Support product validation, pilot deployments, and new product introductions.
• Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events.

Skills

Mechanical aptitude

Troubleshooting

Customer-facing comms

Schematic reading

Hands-on problem solving

Independent work

Travel willingness

Driver's license

Education

Associate's or Bachelor's in Engineering, Robotics, Mechatronics, Electronics

Tools

Diagnostic equipment

Multimeters

Hand tools

Job description

Tutor is seeking a hands-on Field Service/ Maintenance Engineer to install, deploy, and service autonomous robotic systems across North America. You will troubleshoot complex electromechanical systems, perform repairs, and drive uptime for customer facilities.

The role combines robotics, operations, and engineering, with direct customer interaction and significant travel. Success requires strong mechanical and electrical diagnostic skills, the ability to read schematics, and a proven track