Robotics Field Service Technician II/III - Drive Uptime

Tutor Intelligence; Portland (OR); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Regular in-office meals

Unlimited PTO and holidays

Social events

Collaborative culture

Job summary

Tutor Intelligence is seeking a Field Service Technician to deploy, maintain, and upgrade autonomous robotic systems at customer sites across North America. You will troubleshoot, repair, and upgrade electro-mechanical systems, working closely with Engineering to improve reliability and scalability.

Expect extensive travel (about 75%), direct customer interaction, and hands-on problem solving in fast-paced environments.

Qualifications

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
• Strong mechanical aptitude and hands-on problem-solving skills.
• Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues.
• Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.

Responsibilities

• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff.
• Perform preventative maintenance on autonomous robotic systems.
• Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues.
• Execute repairs, upgrades, retrofits, and field modifications.
• Support customer ramp-up and operational readiness following deployment.
• Work directly with customers to maximize uptime, reliability, and operational performance.
• Document failures, collect field data, and support root cause investigations.
• Partner closely with Engineering to improve product reliability and serviceability.
• Help develop maintenance procedures, service standards, troubleshooting guides, and best practices.
• Support product validation, pilot deployments, and new product introductions.
• Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events.

Skills

Electromechanical systems

Mechanical aptitude

Electrical/controls troubleshooting

Robotics/automation experience

Customer-facing communication

Willingness to travel

Reading schematics

Education

Engineering/Robotics degree

Tools

PLC troubleshooting

ROS experience

Diagnostics equipment

Job description

Tutor Intelligence is seeking a Field Service Technician to deploy, maintain, and upgrade autonomous robotic systems at customer sites across North America. You will troubleshoot, repair, and upgrade electro-mechanical systems, working closely with Engineering to improve reliability and scalability.

Expect extensive travel (about 75%), direct customer interaction, and hands-on problem solving in fast-paced environments.