Robotics Field Service & Deployment Technician II

Openkrill; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Tutor is an AI robotics company deploying its inventions directly into customer facilities across North America, with field service and maintenance roles shaping product reliability and future deployments. This position emphasizes troubleshooting, repairs, and customer-facing support to maximize uptime and performance in real-world environments.

As a Maintenance and Field Service professional, you will install, commission, validate, and hand off systems; perform preventative maintenance;

Qualifications

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
• Strong mechanical aptitude and hands-on problem-solving skills.
• Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues.
• Experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.
• Experience using hand tools, power tools, multimeters, and diagnostic equipment.
• Strong communication skills and customer-facing professionalism.
• Ability to work independently and take ownership of problems.
• Willingness to learn new technologies and operate in a fast-paced environment.
• Valid driver's license and ability to travel extensively.

Responsibilities

• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff.
• Perform preventative maintenance on autonomous robotic systems.
• Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues.
• Execute repairs, upgrades, retrofits, and field modifications.
• Support customer ramp-up and operational readiness following deployment.
• Work directly with customers to maximize uptime, reliability, and operational performance.
• Document failures, collect field data, and support root cause investigations.
• Partner closely with Engineering to improve product reliability and serviceability.
• Help develop maintenance procedures, service standards, troubleshooting guides, and best practices.
• Support product validation, pilot deployments, and new product introductions.
• Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events.
• All duties performed within safety and quality guidelines.

Skills

Electromechanical troubleshooting

Mechanical aptitude

Electrical/Mechanical diagnostics

Motors & actuators

Electrical schematics

Tools & meters

Communication

Independence

Adaptability

Travel readiness

Education

Engineering degree (AS/Bachelor)

Job description

Tutor is an AI robotics company deploying its inventions directly into customer facilities across North America, with field service and maintenance roles shaping product reliability and future deployments. This position emphasizes troubleshooting, repairs, and customer-facing support to maximize uptime and performance in real-world environments.

As a Maintenance and Field Service professional, you will install, commission, validate, and hand off systems; perform preventative maintenance;