Robotics Field Operations Specialist

Serve Robotics Inc; Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Serve Robotics Inc. is seeking an Operations Associate to ensure smooth, reliable performance of autonomous delivery robots in our Midtown Atlanta hub.

In this hands-on, part-time role, you’ll assist robots in the field, perform light maintenance, and help ensure on-time deliveries while documenting incidents to drive improvements across operations. You’ll collaborate with operations, engineering, and customer support teams to manage deployments, address issues, and support safety and training

Qualifications

• Valid driver's license.
• Comfortable driving mid-size utility vehicles as needed.
• Capable of lifting and maneuvering items weighing up to 50 pounds.
• Demonstrated ability to engage with customers in a professional setting.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require.
• Experience with Jira.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Skills

Last-mile delivery

Customer engagement

Flexible hours

Driver's license

Lifting up to 50 lb

Tools

Jira

Slack

Job description

Serve Robotics Inc. is seeking an Operations Associate to ensure smooth, reliable performance of autonomous delivery robots in our Midtown Atlanta hub.

In this hands-on, part-time role, you’ll assist robots in the field, perform light maintenance, and help ensure on-time deliveries while documenting incidents to drive improvements across operations. You’ll collaborate with operations, engineering, and customer support teams to manage deployments, address issues, and support safety and training