Operations Associate - Part Time (Midtown, Atlanta)

Industrious Ventures; Atlanta (GA); On-site; USD 25,003 - 35,610; Full time

Job summary

Industrious Ventures is hiring an Operations Associate in Atlanta, GA. In this role, you will ensure the efficient performance of autonomous delivery robots while assisting with maintenance and support tasks. Your responsibilities will include managing robotic deployments and addressing technical issues in the field.

The role demands a valid driver's license, the ability to lift up to 50 pounds, and a willingness to work flexible hours. Join a collaborative team shaping the future of delivery automation.

Qualifications

• Valid driver's license required.
• Must be comfortable driving utility vehicles as needed.
• Ability to lift up to 50 pounds comfortably.
• Engagement with customers in a professional manner is necessary.
• Flexibility in working hours is required.

Responsibilities

• Support robots in the field and ensure timely deliveries.
• Assist in deploying robots and maintain their readiness.
• Document incidents and manage communication tickets.
• Operate company vehicles safely for robotic unit movement.
• Adhere to safety standards during operations.

Skills

Valid drivers license

Customer engagement skills

Ability to lift and maneuver items up to 50 pounds

Comfortable driving mid-size utility vehicles

Organizational skills

Collaboration skills

Problem-solving skills

Tools

Jira

Slack

Job description

Location

Atlanta, GA

Employment Type

Full time

Location Type

On-site

Department

Operations

Compensation

• $22 per hour

The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Job Overview

As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.

In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.

You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escrow technical issues, and support safety and training initiatives.

This is a part time role is onsite in the Midtown, ATL hub.

Job Duties

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Experience, Qualifications, & Skills

Required Experience, Qualifications, and Skills

• Valid drivers license

• Comfortable driving mid-size utility vehicles as needed

• Capable of lifting and maneuvering items weighing up to 50 pounds
• Demonstrated ability to engage with customers in a professional setting
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Preferred Experience, Qualifications, and Skills

• Experience with Jira

• 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
• Experience using work communication tools (ie. Slack)
• Strong organizational, collaboration, and problem-solving skills.

Additional Information

• Physical demands include walking/biking several miles per day and handling equipment.
• Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
• Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
• This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.