Robotics Field Operations Associate

Serve Robotics Inc; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Serve Robotics Inc. is hiring an Operations Associate to ensure smooth, reliable performance of our autonomous delivery robots in the field.

You’ll assist robots, perform light maintenance like sensor cleaning, and help ensure deliveries are completed safely and on time, while documenting incidents to improve operations. You’ll collaborate with operations, engineering, and customer support teams, escalate technical issues as needed, and support safety and training initiatives in a dynamic,

Qualifications

• Valid driver’s license is required.
• Ability to drive mid-size utility vehicles and safe vehicle operation.
• Able to lift up to 50 pounds and maneuver equipment.
• Professional customer-facing communication.
• Willingness to work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Maintain field readiness by supporting robots and ensuring timely responses.
• Assist in deployment processes including preparation, inspection, cleaning, and placement.
• Track and close escalation tickets with clear communications.
• Operate company vehicles safely for movement, recovery, or repositioning of robots.
• Prioritize safety and comply with PPE rules and safety procedures.
• Secure, charge, sanitize, and account for robotic assets at shift end.
• Handle and store all issued tools and protective gear properly.

Skills

Driver's license

Mid-size vehicle operation

Lifting up to 50 pounds

Customer-facing experience

Flexible hours

Tools

Jira

Slack

Job description

Serve Robotics Inc. is hiring an Operations Associate to ensure smooth, reliable performance of our autonomous delivery robots in the field.

You’ll assist robots, perform light maintenance like sensor cleaning, and help ensure deliveries are completed safely and on time, while documenting incidents to improve operations. You’ll collaborate with operations, engineering, and customer support teams, escalate technical issues as needed, and support safety and training initiatives in a dynamic,