Robotics Customer Success Program Lead

Realtime Robotics, Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Healthcare Coverage

Unlimited PTO

Commuting Expenses Covered

Telecommunications Stipend

401k Match

HSA Employer Contribution

Job summary

Realtime Robotics, Inc. is seeking a Customer Success Program Manager to bridge customers and internal teams, coordinating requests, escalations, and strategic priorities to ensure on-time delivery. You will act as the trusted partner, aligning Sales, Application Engineering, Product, and Support.

You will lead onboarding for new customers, develop training content, monitor health metrics, and drive adoption of Resolver and related solutions in manufacturing environments, including automotive.

Qualifications

• 3–5+ years in customer success or related role in technical/industrial settings.
• Ability to engage customers in technical language and translate requests to teams.
• Strong organizational skills and proactive account management.
• Experience coordinating with Sales, Product, and Engineering teams.

Responsibilities

• Maintain real-time understanding of assigned accounts, active projects, and priorities.
• Serve as the internal voice of the customer across cross-functional teams.
• Build relationships with automotive OEMs and Tier 1 suppliers.
• Conduct regular touchpoints and business reviews to articulate value.
• Assess urgency and route requests to appropriate internal teams.
• Provide structured customer context to internal teams on deployment and history.
• Monitor support cases and ensure timely resolutions.
• Gather customer feedback into structured product requests.
• Partner with the CS Program Manager to document and track initiatives.
• Lead onboarding for new customers to deploy Resolver and other solutions.
• Develop and deliver training content and best practices.
• Monitor health metrics and report adoption, satisfaction, and retention.
• Identify upsell/cross-sell opportunities with Account Management.

Skills

Customer success

Account management

Communication

Organizational skills

Technical aptitude

Critical thinking

CRM tools

Education

Degree in Engineering/Business/Manufacturing

Tools

HubSpot

Job description

Realtime Robotics, Inc. is seeking a Customer Success Program Manager to bridge customers and internal teams, coordinating requests, escalations, and strategic priorities to ensure on-time delivery. You will act as the trusted partner, aligning Sales, Application Engineering, Product, and Support.

You will lead onboarding for new customers, develop training content, monitor health metrics, and drive adoption of Resolver and related solutions in manufacturing environments, including automotive.