Senior Robotics Deployment & Customer Success Lead

Walden Robotics, Inc.; Cambridge, Northern (MA, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Salary and bonus

Equity

Company insurance

401(k) with company match

PTO

Daily lunch

Job summary

Walden Robotics seeks a Senior Customer Program Manager to own complex, multi-site customer programs from scoping to deployment. You will be the connective tissue between customers and internal teams, translating field insights into product requests and ensuring successful robot operations at customer sites.

You will communicate with executives and operators, set KPIs, mentor teammates, and travel up to 50% to client sites.

Qualifications

• 5+ years in hands-on technical or sales roles in robotics, automation, industrial systems, or related fields, including ownership of complex, cross-functional programs.
• Deep understanding of how software, hardware, sensors, and networks integrate in real-world environments.
• Background as Field Application Engineer, Solutions Engineer, Sales Engineer, or deployment specialist, ideally in robotics/IoT.
• Ability to explain technical constraints to executives and troubleshoot with operators on site.
• Demonstrated leadership and mentoring abilities.
• Willingness to travel up to 50% domestically.

Responsibilities

• Own complex programs end-to-end across enterprise customers.
• Develop customer-centric KPIs and report performance to internal and customer leadership.
• Serve as primary stakeholder liaison across sales and operations throughout the lifecycle.
• Advocate for customers with product and engineering to ensure roadmaps align with customer needs.
• Translate field insights into product requests and document edge cases and integration challenges.
• Act as first-line customer health owner and escalate issues as needed.
• Mentor teammates and raise quality standards as the CS function scales.
• Align deployment decisions with Walden Robotics' mission to bring general-purpose robots to real-world use.

Skills

5+ yrs robotics

Systems integration

Field experience

Communication skills

Leadership & mentorship

Travel 50%

Job description

Walden Robotics seeks a Senior Customer Program Manager to own complex, multi-site customer programs from scoping to deployment. You will be the connective tissue between customers and internal teams, translating field insights into product requests and ensuring successful robot operations at customer sites.

You will communicate with executives and operators, set KPIs, mentor teammates, and travel up to 50% to client sites.