Robotics CSM — Programs & Adoption (Unlimited PTO)

Realtime Robotics, Inc.; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Healthcare Coverage

Unlimited PTO

Commuting Expenses Covered

Telecommunications Stipend

401k Match

HSA Employer Contribution

Job summary

Realtime Robotics, Inc. is seeking a Customer Success Program Manager to coordinate customer-driven initiatives across Sales, Product, Support, and Engineering. You will own onboarding and ongoing engagement, ensuring requests and escalations are tracked and delivered with excellence.

You will maintain a real-time view of each account, foster strong relationships with automotive OEMs and Tier 1 suppliers, and translate customer needs into actionable inputs for internal teams.

Qualifications

• 3–5+ years in customer success or related roles in technical/industrial settings.
• Ability to converse with engineers and executives in their language.
• Willingness to travel to customer sites for key engagements.
• Strong understanding of manufacturing processes and simulation workflows.
• Demonstrated ability to structure customer feedback for Product/Engineering.
• Experience supporting account management and cross-functional delivery.

Responsibilities

• Coordinate end-to-end customer initiatives with Sales, Product, Support, and Engineering.
• Maintain real-time account views including projects, issues, and priorities.
• Act as internal voice of the customer with full context on goals and state.
• Lead onboarding and training for Resolver and related solutions.
• Conduct regular business reviews and articulate value delivered.
• Monitor health metrics: adoption, satisfaction, time-to-resolution.
• Identify upsell/cross-sell opportunities based on customer needs.

Skills

Customer success

Account management

Cross-functional collaboration

Organizational rigor

Technical stakeholder communication

Problem solving

Process improvement

Education

Engineering/Business/Manufacturing degree

Tools

HubSpot CRM

Job description

Realtime Robotics, Inc. is seeking a Customer Success Program Manager to coordinate customer-driven initiatives across Sales, Product, Support, and Engineering. You will own onboarding and ongoing engagement, ensuring requests and escalations are tracked and delivered with excellence.

You will maintain a real-time view of each account, foster strong relationships with automotive OEMs and Tier 1 suppliers, and translate customer needs into actionable inputs for internal teams.