Robotics Customer Success Manager — Strategic Accounts

Realtime Robotics, Inc.; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Healthcare Coverage

Unlimited PTO

Commuting Expenses Covered

Telecommunications Stipend

401k Match

HSA Employer Contribution

Job summary

Realtime Robotics, Inc. is seeking a results-driven Customer Success professional to manage key accounts, drive adoption, and partner with Sales and Engineering on deployment of Resolver and related solutions.

You will travel to customer sites, advocate for customers, gather feedback, and ensure high satisfaction across automotive OEMs and Tier 1 suppliers. Strong technical communication is essential.

Qualifications

• 3–5+ years in customer success or related role in technical/industrial environment.
• Strong understanding of manufacturing processes, robotic workcells, or simulation workflows.
• Proficiency with robotics software tools and quick learning of new tools (industrial automation).
• Experience with CRM tools for account tracking and reporting.

Responsibilities

• Maintain real-time understanding of assigned accounts, active projects, issues, workcell configurations and stakeholder priorities.
• Serve as the internal voice of the customer with context on technical environments, goals, and current state.
• Build and sustain relationships with automotive OEMs and Tier 1 suppliers across engineers, simulation specialists, PMs, and executives.
• Conduct regular customer touchpoints and clearly articulate the value of Resolver in manufacturing operations.
• Act as first intake for customer issues, assess urgency and route to internal teams.
• Provide structured customer context to internal teams including deployment specifics and impact.
• Monitor open cases and escalations until issues are resolved.
• Gather customer feedback and document as technically contextual requests.

Skills

CRM software

Account management

Manufacturing know-how

Stakeholder management

Communication skills

Travel readiness

Education

Degree in Engineering/Business/Manufacturing

Tools

Siemens Process Simulate

Roboguide

Job description

Realtime Robotics, Inc. is seeking a results-driven Customer Success professional to manage key accounts, drive adoption, and partner with Sales and Engineering on deployment of Resolver and related solutions.

You will travel to customer sites, advocate for customers, gather feedback, and ensure high satisfaction across automotive OEMs and Tier 1 suppliers. Strong technical communication is essential.