Robotics Customer Success Lead for OEM & Automation

Realtime Robotics, Inc.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Healthcare Coverage

Unlimited PTO

Commuting Expenses Covered

Telecommunications Stipend

401k Match

HSA Employer Contribution

Job summary

Realtime Robotics, Inc. is seeking a customer-focused professional to manage strategic accounts across automotive OEMs and Tier 1 suppliers. You’ll own onboarding, drive adoption of Resolver and related solutions, and ensure a smooth handoff from sales to deployment.

Travel to customer sites, build credible relationships with engineers, simulation specialists, program managers, and executives, and translate feedback into actionable product and engineering requests to accelerate value realization.

Qualifications

• Willingness to travel to customer sites for engagements.
• 3–5+ years in customer success, account management, or related role in a technical environment.
• Strong understanding of manufacturing processes, robotic workcells, or simulation workflows.
• Technically savvy with ability to quickly learn and master software tools in industrial automation.
• Highly organized with ability to manage multiple accounts and act decisively.
• Proven ability to structure and communicate customer feedback for Product and Engineering.
• Experience working with technical support or engineering teams to accelerate issue resolution.
• Strong relationship management skills across technical and executive stakeholders.
• Excellent written and verbal communication skills for engineers and executives.
• Proficiency with HubSpot or similar CRM tools.

Responsibilities

• Maintain a comprehensive, real-time understanding of each assigned account and projects.
• Serve as the internal voice of the customer with context on technical environment and goals.
• Build relationships with automotive OEMs and Tier 1 suppliers across stakeholders.
• Conduct regular customer touchpoints and business reviews to articulate value delivered.
• Lead onboarding and training for new customers deploying Resolver and other solutions.
• Monitor health metrics and report adoption, satisfaction, and issue resolution times.

Skills

Account management

Customer success

Travel readiness

Tech communication

Relationship mgmt

Industrial automation

Cross-functional teamwork

Stakeholder mgmt

Analytical thinking

Attention to detail

Fast-paced environments

Education

Degree in Engineering, Business or Manufacturing

Tools

HubSpot

CRM software

Job description

Realtime Robotics, Inc. is seeking a customer-focused professional to manage strategic accounts across automotive OEMs and Tier 1 suppliers. You’ll own onboarding, drive adoption of Resolver and related solutions, and ensure a smooth handoff from sales to deployment.

Travel to customer sites, build credible relationships with engineers, simulation specialists, program managers, and executives, and translate feedback into actionable product and engineering requests to accelerate value realization.