Robotics Customer Success Leader – Deployments & Growth

Locus Robotics

United States

On-site

USD 90,000 - 140,000

Full time

8 days ago

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Job summary

Locus Robotics is seeking a customer success professional to drive successful deployments at client sites across the United States. You will partner with customers and internal teams to deliver a seamless experience and maximize system value by aligning on requirements, timelines, and performance metrics.

The role emphasizes strong project management, training, and relationship-building skills, with travel up to 50% to customer sites.

Qualifications

Bachelor's degree in a technical field required.
5+ years in 3PL, warehouse, or logistics operations.
Strong understanding of networking concepts (routers, WiFi, switches, firewalls).
Excellent written and verbal English communication skills.
Ability to juggle multiple priorities and work under pressure.

Responsibilities

Oversee daily customer site operations, ensuring a high-quality experience.
Drive successful deployments and continuous improvement for customer satisfaction.
Serve as primary contact for escalated technical issues and timely resolutions.
Coordinate warehouse mapping, preventive maintenance, and system upgrades.
Own change request process and align internal teams on scope, schedule, and budget.
Analyze KPIs like throughput, UPH, and lines per hour to track performance.