Robotics Customer Success Manager: Launch & Ops Liaison

Amazon Inc.; Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Robotics is seeking a Customer Success Manager to serve as the primary link between AR and Operations, coaching site leaders on operational best practices and robotics systems across the Midatlantic/Northeast region.

You will collaborate with product development and reliability teams to maximize performance, launch new systems, monitor performance, and drive continuous improvement with up to 50% travel.

Qualifications

• Minimum 5+ years of customer-facing work engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• Proven track record of leading large-scale programs with business case development and delivering customer benefits.

Responsibilities

• Guide technology adoption maturity and site relationships; prioritize high-risk sites and liaise with site leaders.
• Lead high-severity escalations; manage multi-team dialogue and drive scalable solutions across organizations.
• Drive incident reduction and proactive monitoring; use data and AI-guided workflows to resolve issues.
• Own launches and retrofit programs; coordinate readiness and go-live planning with site leadership.
• Produce reports and provide voice of the customer feedback to development and support teams.

Skills

Customer-facing

Cross-functional leadership

Transformation programs

Executive engagement

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Job description

Amazon Robotics is seeking a Customer Success Manager to serve as the primary link between AR and Operations, coaching site leaders on operational best practices and robotics systems across the Midatlantic/Northeast region.

You will collaborate with product development and reliability teams to maximize performance, launch new systems, monitor performance, and drive continuous improvement with up to 50% travel.