Robotics Deployment & Customer Success Leader

Noble Machines; Sunnyvale (CA); On-site; USD 230,000 - 300,000; Full time

Job summary

Noble Machines in Sunnyvale, CA is seeking a Customer Success & Deployment Leader to own the end-to-end deployment of our robots from pilot to fleet scale. You will lead a cross-functional team of deployment managers, field engineers, and customer success professionals, coordinating with engineering, product, and service teams to deliver measurable value at construction, mining, and energy sites.

Ideal candidates have extensive leadership in robotics, strong commercial sense, and readiness to

Qualifications

• 12+ years in customer success, professional services, field engineering, or deployment leadership, with at least 5 years in robotics, industrial automation, autonomous systems, or complex hardware-plus-software products.
• Proven experience moving robotic or autonomous hardware out of R&D and into commercial production at external customer sites.
• Experience building and leading distributed, field-based teams.
• Working knowledge of robot autonomy, simulation and sim-to-real validation, and industrial safety standards (e.g., ISO 10218, ISO/TS 15066, ANSI/A3 R15.06).
• Strong commercial sense, including renewals, expansion, services pricing, and deployment P&L.
• Executive presence and credibility with senior customer leaders, from site superintendents to the C-suite.
• Willingness to travel frequently to customer sites, including active construction, mining, and energy job sites.

Responsibilities

• Build the organization. Build and lead a team of deployment program managers, field and application engineers, and customer success managers, scaling the team and its leadership as Noble Machines grows.
• Own deployments end-to-end. Take full ownership from site assessment and task scoping through validation in Sunnyvale, on-site integration, commissioning, and hand-off to steady-state operations.
• Set deployment readiness standards. Define the safety, reliability, uptime, and performance criteria a robot must meet before it goes to a customer site—including readiness for dust, vibration, temperature extremes, and the unpredictable conditions of heavy-industry work.
• Run a repeatable playbook. Standardize how Noble Machines deploys: pilot-to-production gates, simulation and test validation, integration with customer site operations and safety programs, and change management and training for frontline crews working alongside our robots.
• Deliver and prove value. Track and report robot uptime, task throughput, time-to-productivity, intervention rate, hazardous-exposure hours removed from workers, customer satisfaction, and net revenue retention.
• Close the loop with engineering. Channel field data, failure modes, and customer requirements back to Noble Machines' engineering and product teams to shape the roadmap and improve reliability in the field.
• Manage executive relationships. Serve as the senior point of contact for customers' operations, safety, and site leadership; lead executive business reviews and own escalations.
• Work with partners. Coordinate with contractors, site operators, integrators, and service partners to keep deployments on schedule and on spec.

Skills

Customer success

Deployment leadership

Robotics experience

Field team leadership

Job description

Noble Machines in Sunnyvale, CA is seeking a Customer Success & Deployment Leader to own the end-to-end deployment of our robots from pilot to fleet scale. You will lead a cross-functional team of deployment managers, field engineers, and customer success professionals, coordinating with engineering, product, and service teams to deliver measurable value at construction, mining, and energy sites.

Ideal candidates have extensive leadership in robotics, strong commercial sense, and readiness to