Robotics Customer Success Manager — 50% US Travel

Locus Robotics

Wilmington (MA)

On-site

USD 90,000 - 140,000

Full time

5 days ago

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Job summary

Locus Robotics is hiring a Customer Success Project Manager to partner with customers and internal teams, leading deployments of AI-powered robotics solutions. You will ensure successful site operations, manage technical escalations, and drive continuous improvement across multiple customer sites.

The role requires up to 50% travel within the US, strong communication skills, and a background in logistics tech, networking, and robotics.

Qualifications

5+ years of hands-on experience in 3PL, warehouse, or logistics operations.
Bachelor's degree in a technical field is required.
Knowledge of networking and network technology (routers, WIFI, switches, firewalls).
Ability to communicate technical information clearly, both written and verbal.
Strong multitasking and prioritization skills in high-pressure environments.
Interest in software, hardware, and robotics with self-motivation to solve problems.

Responsibilities

Oversee daily customer site operations, ensuring a seamless, high-quality experience.
Drive successful deployments while improving customer satisfaction and outcomes.
Serve as the primary contact for escalated technical issues and timely resolutions.
Coordinate warehouse mapping, preventive maintenance, and system upgrades for performance.
Own change requests, aligning customers and internal teams on scope, schedule, and budgets.
Analyze KPIs like throughput, UPH, and lines per hour for status reporting.