Customer Operations Leader for Robotic Deployments

sunrise; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Remote work within CET

Travel to customer sites

Leadership team seat

Job summary

Sunrise is seeking a senior leader to own customer operations for robotic deployments in manufacturing. You will guide the post-sale journey from readiness and installation through commissioning, ongoing support, adoption, and growth, while building repeatable systems to enable higher deployment volume.

Reporting to the CEO, you will lead a cross-functional team, collaborate with engineering, and travel to client sites roughly one week per month.

Qualifications

• Experience leading deployment, field ops, or customer ops for robotics in real customer settings.
• Proven ability to scale ops from a handful of sites to a larger fleet.
• Experience managing uptime, availability, or SLAs where revenue or renewals depend.
• Ability to hire and develop teams and build an operation not dependent on one person.
• Strong written English and ability to work with engineers on root-cause analysis.

Responsibilities

• Direct end-to-end delivery, including factory readiness, installation, commissioning, operator training, go-live, and post-launch support.
• Run deployment programs with readiness gates, dated plans, and coordination across customers, engineering, and manufacturing; surface schedule risks early with proposed remedies.
• Create and improve standard procedures, training, and deployment reviews so each rollout informs the next.
• Establish support operations for live cells, including on-call coverage, response and resolution targets, incident communications, and tracking.
• Build customer success practices that monitor adoption and account health and identify opportunities for expansion.
• Lead the operations team and route field data and root causes to product and engineering in a usable form.

Skills

Leadership

Deployment experience

Field operations

Customer operations

Scaling operations

Uptime commitments

Team development

Root-cause analysis

Written English

Travel ability

Job description

Sunrise is seeking a senior leader to own customer operations for robotic deployments in manufacturing. You will guide the post-sale journey from readiness and installation through commissioning, ongoing support, adoption, and growth, while building repeatable systems to enable higher deployment volume.

Reporting to the CEO, you will lead a cross-functional team, collaborate with engineering, and travel to client sites roughly one week per month.