Robotics Deployment & Customer Success Leader

Noble Machines Inc.; Sunnyvale (CA); On-site; USD 230,000 - 300,000; Full time

Job summary

Noble Machines Inc. seeks a Customer Success & Deployment Leader to own the end-to-end deployment of our general-purpose robots from pilot to fleet scale.

You will bridge customers with engineering, product, and service teams, ensuring readiness for high-demand sites in construction, mining, and energy. You will build a scalable deployment organization, drive successful site integrations, and shepherd value delivery, renewals, and expansions with senior customer leaders.

Qualifications

• 12+ years in customer success or deployment leadership.
• 5+ years in robotics, industrial automation, autonomous systems, or complex hardware-plus-software products.
• Experience moving robotic hardware out of R&D into production at external sites.
• Experience leading distributed field-based teams.
• Knowledge of robot autonomy, simulation and safety standards.
• Strong commercial sense including renewals, expansion, and deployment P&L.

Responsibilities

• Build and lead deployment organization with program managers, field engineers, and customer success teams.
• Own deployments end-to-end from site assessment to steady-state operations.
• Define deployment readiness standards for safety, reliability, uptime, and performance.
• Standardize deployment playbook across pilots, validation, integration, and training.
• Track value delivery: uptime, throughput, productivity, and customer satisfaction.
• Channel field data and customer requirements back to engineering and product teams.
• Manage executive relationships and lead strategic business reviews.
• Coordinate with contractors, operators, integrators, and service partners.

Skills

Customer success leadership

Robotics/industrial automation

Field team leadership

Executive communication

Travel readiness

Deployment lifecycle management

Education

Engineering or Computer Science background

MBA (nice to have)

Job description

Noble Machines Inc. seeks a Customer Success & Deployment Leader to own the end-to-end deployment of our general-purpose robots from pilot to fleet scale.

You will bridge customers with engineering, product, and service teams, ensuring readiness for high-demand sites in construction, mining, and energy. You will build a scalable deployment organization, drive successful site integrations, and shepherd value delivery, renewals, and expansions with senior customer leaders.