Robotics Customer Success Intern: Hands-On AI Support

maticrobots; Menlo Park (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Matic is building the next generation of consumer home robotics. We’re a small team with high ownership, moving fast, and we’re looking for a Robotics Customer Success Intern to own ticket resolution end-to-end.

You’ll be in the weeds with customers daily: onboarding, answering tickets, and closely collaborating with Engineering, Product, and Marketing to deliver a deeply personal experience as we grow from ten thousand to a hundred thousand customers.

Qualifications

• Deep customer empathy paired with a bias toward action.
• Technical curiosity about how a complex hardware+software+AI product works.
• Bachelor's degree completed or in progress (technical or analytical background preferred).

Responsibilities

• Deliver a Three-Michelin-Star Customer Experience. Own tickets end-to-end from first response to resolution.
• Diagnose bugs, guide customers through fixes, and coordinate repairs or replacements when needed.
• Escalate hard cases to Engineering, Product, or Ops and drive them to closure.
• Analyze customer issue data to spot patterns, surface recurring issues and product gaps.
• Develop deep product knowledge across hardware, software, algorithms, and the Matic app.
• Develop and deploy AI tools to improve response times and support quality.

Skills

Customer empathy

Technical curiosity

Bias toward action

Education

Bachelor's degree (completed or in progress)

Job description

Matic is building the next generation of consumer home robotics. We’re a small team with high ownership, moving fast, and we’re looking for a Robotics Customer Success Intern to own ticket resolution end-to-end.

You’ll be in the weeds with customers daily: onboarding, answering tickets, and closely collaborating with Engineering, Product, and Marketing to deliver a deeply personal experience as we grow from ten thousand to a hundred thousand customers.