Technical Customer Success Manager (Robotics)

Tutor Intelligence; City of Watertown (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Tutor Intelligence is seeking a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You’ll be the primary partner for each site — the trusted operations, engineering, and maintenance voice — responsible for the operational and technical success of deployments over time.

This role combines robotics, operations, and deep customer partnerships.

Responsibilities

• Own a portfolio of customer sites running Tutor robots in production.
• Diagnose issues across software, mechanical, and process dimensions in real-world environments.
• Partner with engineering to implement technical improvements that drive customer success.
• Spend time on-site at customer facilities and collaborate with operations and engineering leaders.

Job description

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

The Role

We're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.

This is not a traditional Customer Success role, and it's not a product engineering role either. You won't be writing application code, designing novel robotic applications, or doing core feature development. What you will do is develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in your customers' real-world environments, and partner with engineering to execute technical improvements that make your customers successful. The work is genuinely technical — you need to understand how our robots work well enough to be the credible technical voice on the customer side — but the goal is to help customers operationally and technically utilize the product we've built, not to extend it.

The role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and call you first when they need help. You'll spend meaningful time on-site at your facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with your customers' engineering and operations leaders. Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.

This role sits at the intersection of robotics, operations, and customer partnership. The right person is energized by all three.